
Timeline
About me
Customer Escalation and Resolution Officer
Education

Byng kenrick central school
1991 - 1998None a levels
Experience

Motor and home direct insurance services limited
Feb 1999 - May 2000Supervisor and senior insurance consultant
Telewest communications
May 2000 - Jul 2002Broadband and sales consultant
Royal bank of scotland
Jul 2002 - Jul 2004Mortgage advisor
Phones 4u
Jul 2004 - Jan 2006Store manager
Virgin media
Jan 2006 - Jul 2009Collections team manager
Ey
Aug 2010 - Feb 2011Business support executive
Royal bank of scotland
May 2011 - Jan 2014Deputy team manager and mortgage advisor
Lloyds banking group
Jan 2014 - Mar 2018Mortgage and protection advisor
Sainsbury's
Jun 2018 - Nov 2021Nightshift Customer and Trading Manager
Jan 2020 - Nov 2021Customer and Trading Manager
Jun 2018 - Nov 2021

Company shop group
Nov 2021 - Mar 2022Section leader
Rh nuttall limited
Mar 2022 - Nov 2022Workshop manager
National highways
Jan 2023 - nowCustomer escalation and resolution officer
Licenses & Certifications

Cemap
Institute of financial services
Level 3 certificate in providing financial services
PearsonOct 2017
Personal licence
Birmingham city councilAug 2018
Recommendations

Willon lai
Data Engineering/Analytics & Product Managment | Data-Driven Growth, Master in IT UniMelbHong Kong, Hong Kong SAR
Greg luzader
President /owner @ at Luzader's Welding&Fabricating LLC, Owner of Mid Mountain Lane Plaza, Owner...Sutton, West Virginia, United States
Francisca montero
Tech Psychologist | Career Coach | Employment Specialist | Diversity & InclusionSantiago, Santiago Metropolitan Region, Chile
Pratap singha
Deputy Manager at Cabcon India Ltd.(PMP Certified)Kolkata, West Bengal, India
Ilesanmi samuel
Admin OfficerLagos, Lagos State, Nigeria
Akshat sharma
Analyst | Scrum Master| Business Analyst | PMOIndia
Wanda urbanska
Writer/consultant | Editorial, Marketing Communications, PhilanthropyRaleigh-Durham-Chapel Hill Area
Vinícius santos
Team Leader Pós-Vendas | Analystic E-commerce | Estudante de Tecnologia em Gestão ComercialDiadema, São Paulo, Brazil
David colkin
Operations Shift Manager at RS ComponentsNuneaton, England, United Kingdom
Sandeep jain
Indian Oil Corporation LimitedPanipat, Haryana, India
...