
Timeline
About me
Premium Product Advisor II | Subject Matter Trainer | Change Champion |
Education

Carmel dhanbad
-School
Jain university, bangalore
-Master of business administration - mba human resource
Delhi university
-English honours humanities/humanistic studies
Experience

Thomson reuters
Nov 2013 - Nov 2014Payroll analystInternship - Started my career with Payroll Team. A small but talented bunch of teammates. I was working on the Kronos Project related to track down the punches of Internal Employees.

Oracle
Feb 2015 - Aug 2016AnalystI was part of Collections Team, taking charge of the legacy account. It was a target based job. Direct interaction with Legacy customers to get the payment expedited. Maintain the data base to track down the loop holes. Helped in Organisation Integration.

Amazon
Aug 2016 - Nov 2018Senior hrAs a ERC member at Amazon, I manage the day to day queries of NACS Amazon Employees. Queries related to policies and procedures. My job demands me to be active listener and be quick in responding to issue. Most important is the security of the employee which is performed by Amazon application. Queries starting from Orientation to Final Pay hit our queue and we channelize it in a right way to get the resolution maintaining the SlA. Queries can be via call or tickets.

Linkedin
Nov 2018 - nowPremium Product Advisor II : Subject Matter Trainer
Feb 2022 - nowPremium Product Advisor - II
Oct 2020 - nowLinkedIn
Nov 2018 - Oct 2020
Licenses & Certifications
- View certificate

Journey mapping: case study in action
LinkedinNov 2022 - View certificate

Being an effective team member
LinkedinJul 2020 - View certificate

Creating a positive customer experience
LinkedinApr 2019 - View certificate

Building customer loyalty
LinkedinNov 2022 - View certificate

Bystander training: from bystander to upstander
LinkedinSept 2021 - View certificate

How to be an adaptable employee during change and uncertainty
LinkedinMar 2021 - View certificate

Business writing principles
LinkedinJul 2019 - View certificate

Inclusive mindset
LinkedinNov 2022 - View certificate

Learning gdpr
LinkedinMar 2021 - View certificate

Coaching and developing employees
LinkedinOct 2019 - View certificate

Shane snow on storytelling
LinkedinJan 2022 - View certificate

Communicating with confidence
LinkedinApr 2021 - View certificate

Communication foundations
LinkedinMay 2019 - View certificate

Managing meetings
LinkedinOct 2019 - View certificate

Customer service: problem solving and troubleshooting
LinkedinFeb 2019 - View certificate

Sales: customer success
LinkedinJul 2019
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