Experience

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  Noridian healthcare solutions, llc

  Feb 2013 - Jun 2013

  Customer service representative

  Knowledgeable in Medicare DME products and claims processing systems. Answered phones and assisted Providers with questions in a call center environment. Utilized applications such as OnBase, Remedy, Outlook and all Microsoft Office programs.

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  Corelink administrative solutions

  Jun 2013 - Oct 2020

  Business system analyst ii

  Within this role I held multiple responsibilities but primarily worked on the Production Support team as a first point of contact for customers and vendors. Triaging issues, problem solving and providing real time updates to customers was the forefront of my job. Areas of focus were claims and membership processing systems, EDI/XML transactions and client-server applications. Working in production support allowed me to learn the entire process. From onboarding and training staff to new systems to researching issues to find solutions allowing me to ensure the customer's needs were met. To help support the team, I willingly learned about and took on the Project Manager, Product Owner and Scrum Master roles. I enjoy learning new roles and finding new ways to support customers. Show less

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  American farm bureau insurance services, inc. - afbis, inc.

  Dec 2020 - Mar 2022

  Support specialist ii
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  Bushel

  Mar 2022 - now

  • Customer Support Specialist III

    Jul 2023 - now

  • Customer Support Specialist II

    Mar 2022 - Jul 2023