Ya Narith

Experience

• 

  Kingtel Communications

  Jan 2017 - Mar 2017

  Technical Support Engineer
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  MekongNet (Angkor Data Communication Group Co., Ltd.)

  Sept 2019 - Aug 2020

  Technical Support Engineer

  - Configure Routers (Mikrotik, Unifi, TP-Link…)- Supported customer by phone related to Internet and LAN- Survey customer’s LAN and provide solution- Lead team to do project- Troubleshooting with the internet connection- Resolved user related problems by providing technical guidance and expertise.- Resolved customer complaints and concerns with strong verbal and negotiation skills.- Maintained composure and patience in face of difficult customer.- Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.- Create and document new remediation & solutions foremerging issues. Show less

• 

  CC CONNECT

  Aug 2020 - Jul 2022

  Business solution

  • Monitor Network Traffic on Cacti and OPSView • Report all network traffic network to team leader every month • Check Ticket and dialing to the customer about the problem• Resolve Ticket and verity problem •Received complaint email from Vietnam team and verify the problem then pass to the related team to check• Email troubleshooting •Drawing Diagrams related to Network •Provide support to customers when the customer has no internet • Set up WIFI in office (T-plink, Mikrotik, Unifi and Prepare cable)•Provide Technical solutions to sale and customers•Onsite support customers•Support customers via group chat and phone•Basic understand GPON structure, Check status ONU, signal, Trouble shoot and fix Show less

• 

  MEGA TRUENET

  Jul 2022 - Sept 2024

  Network Operations Center
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  EZECOM

  Sept 2024 - now

  Engineer, IP Network Solutions