Experience

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  Access bank plc

  Sept 2008 - Jul 2014

  Customer service officer

  • New account opening. • Handle Customers inquiries and resolve issues. • Debit Cards and Cheque Management. • BVN Enrollment Officer. • Customer Relationship Management • Oversee colleagues activities to ensure transactions are duly called over to avoid exceptions. • Processed invincible remittances - PTA/BTA • Registration, Reference letter generation, E- Reference confirmation, Letter of Non- indebtedness, BVN modifications etc as requested by customers in an efficient and effective manner. • Processed Banker's confirmation or signature confirmation request. • Processed Debit card, cheque booklet and Token request for customers. • Effected cross Sale and up-sale of the Bank's products. • Processed account information update for customers - mobile number, signature, photo, address,E-mail, name change/modifications. • Effected resolution on ATM/POS dispense errors. • Provide leadership to ensure effective branch • training and development (AML, retail operation • Procedures and processes, excellent customer service and rendered reports of progress • Receiving of customer instruction and treating them appropriately • Proper documentation & filling of customers data and information*Extract and analyse financial statements, cash flow forecasts and other complex financial reports, *providing accurate assessment.*Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.*Analyze financial statements of new customer and evaluate all loan documents.*Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch Show less

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  Union bank of nigeria

  Jul 2014 - Jul 2018

  Sales and service associate

   Receiving of customer instruction and treating them appropriately Welcoming customers, guiding them through the bank products, and ensuring they have a pleasant experience.

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  Haggai mortgage bank ltd

  Jul 2018 - now

  Customer service representative team lead

  • New account opening. • Handle Customers inquiries and resolve issues. • Debit Cards and Cheque Management. • BVN Enrollment Officer. • Customer Relationship Management • Oversee colleagues activities to ensure transactions are duly called over to avoid exceptions. • Processed invincible remittances - PTA/BTA • Registration, Reference letter generation, E- Reference confirmation, Letter of Non- indebtedness, BVN modifications etc as requested by customers in an efficient and effective manner. • Processed Banker's confirmation or signature confirmation request. • Processed Debit card, cheque booklet and Token request for customers. • Effected cross Sale and up-sale of the Bank's products. • Processed account information update for customers - mobile number, signature, photo, address,E-mail, name change/modifications. • Effected resolution on ATM/POS dispense errors. • Provide leadership to ensure effective branch • training and development (AML, retail operation • Procedures and processes, excellent customer service and rendered reports of progress • Receiving of customer instruction and treating them appropriately • Proper documentation & filling of customers data and information Show less