Experience

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  Orange egypt

  Dec 2004 - Jun 2005

  Network operations center engineer
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  Zte corporation

  Jun 2005 - Sept 2005

  Regional technical support engineer
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  Vodafone

  Sept 2005 - now

  “Services Delivery/Assurance” & “Roaming/International Support” Senior Manager. Subject Matter Expert “Core Network”. 1- 1st Line & 2nd Line Support for International & Roaming Domain. ➢ A Leader of global incidents for Roaming & International Services recommended and implemented corrective action to avoid incidents repetition guarantee service stability and lead communication with all operators worldwide. 2- “Services Delivery/Assurance” across all Network Domains ➢ Demand management for all projects and changes from business and technology departments that affect live services and solutions. Ensure minimal impact on live services and realize appropriate handover to operations units in a way that guarantees service quality and maintains profitability.➢ Ensuring all Security controls are implemented properly across all operational systems.➢ Technical Focal Point, receiving and ensuring implementation of all Business and Technology Entities, considering all operational requirements and best Customer Experience.➢ Ensuring that all Network Demands and business Needs are fulfilled properly. 3- Subject Matter Expert “Core Network – CSDB”Two White Papers: 1- SIM Evolution – Tech 2025 2- Global Network Incident HandlingConferences: 1- Geek Week (Global Conference across VF Opcos): Public Speaker in 5G as a platform. 2- Tech FUZE: Technology Conference in Egypt Show less . “Payments, VAS, Messaging & Roaming” Operations Senior Manager. . Subject Matter Expert “Core Network”. 1- 2nd Line Support for: ➢ International & Roaming ➢ Payments, Value Added Services & Messaging 2- SOC- 1st line Support, four Domains: ➢ International & Roaming ➢ Payments, Value Added Services & Messaging ➢ IN/Charging ➢ Packet Core 3- Subject Matter Expert “Core Network – CSDB”Two White Papers: 1- SIM Evolution – Tech 2025 2- Global Network Incident HandlingConferences: 1- Geek Week (Global Conference across VF Opcos): Public Speaker in 5G as a platform. 2- Tech FUZE: Technology Conference in Egypt Show less

  • “Services Delivery/Assurance & Roaming Support" Senior Manager;Subject Matter Expert “Core Network”.

    Oct 2023 - now

  • Operations Senior Manager “E-Payments, VAS, Messaging & Roaming”;Subject Matter Expert"Core Network"

    Jan 2022 - Jan 2025

  • Services Operation Center Manager ; Subject Matter Expert "Core Networks"

    Feb 2020 - Jan 2022

  • Voice(Core&Access) Support, Senior Supervisor/Line Manager;Subject Matter Expert "Core Network-CSDB"

    Jun 2014 - Feb 2020

  • CSDB Support Team , Supervisor

    Apr 2012 - Jun 2014

  • HLR Senior Support Engineer

    Apr 2009 - Apr 2012

  • HLR Support Engineer

    Jun 2006 - Apr 2009

  • NMC VAS Operation Engineer

    Sept 2005 - Jun 2006