Experience

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  Ngo

  Jan 2008 - Jan 2008

  Training
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  Bank of bahrain & kuwait

  Nov 2008 - Aug 2015

  Customer service, projects, teller

  1-Teller (Handle cash, issue cheuqes, telex transfer, custodian Vault & ATM, etc…) 2-Customer service (Open accounts, offer services or products, cross selling, solve customer Issues, answer customer queries, communicate effectively, etc…)3-Special Projects (EMV Cards) (update database, manage with couriers, work with IT, solving issues,Controlling and follow up, etc…)

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  The apps house

  Aug 2015 - Apr 2017

  Business development officer

  -Identifying new sales leads-Pitching products and/or services-Maintaining fruitful relationships with existing customers-Researching organisations and individuals online to identify new leads and potential new markets-Contacting potential clients via email or phone to establish rapport and set up meetings-Planning and overseeing new marketing initiatives-Attending conferences, meetings, and industry events-Developing quotes and proposals-Negotiating and re-negotiating by phone, email, and in person Show less

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  Leanium technologies

  Jul 2017 - now

  Project manager

  -Handling projects -Planning, monitoring the team-Maintains quality service-Maintains organization effectiveness and efficiency -Manage the relationship with the client-Resolve customer complaints via phone, email or social media-Resolve product or service problems-Recommend potential products or services to management-Identify and assess customers’ needs to achieve satisfaction-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution-Handle changes in policies or renewals-Update website and social media Show less