
Timeline
About me
Head of Support - Solving Support Challenges
Education

Instituto privado san ramon
-Bachillerato en ciencias y letras bachiller en ciencias y letras
Universidad tecnológica centroamericana
2020 - 2027Licenciatura en comunicacion audiovisual y publicidad advertising
Experience

Collective solution, llc
Oct 2011 - Sept 2015Quality assurance analyst
Partnerhero
Sept 2015 - Apr 2020Team lead
Mailerlite
Nov 2020 - Aug 2021Customer Support Assistant
Jan 2020 - Aug 2021Shift Lead
Nov 2020 - Jul 2021

Smashcut
Aug 2021 - nowHead of support
Labra.io
Apr 2024 - May 2024Head of support
Licenses & Certifications
- View certificate

101 crucial lessons they don't teach you in business school
Udemy - View certificate

The secrets of body language
UdemyOct 2016 - View certificate

7 scientifically proven steps to increase your influence
UdemyNov 2016 - View certificate

Adobe premiere pro cc: learn video editing in premiere pro
UdemyMay 2018 - View certificate

Body language for entrepreneurs
UdemyJan 2017 - View certificate

Complete adobe premiere pro video editing course
UdemyJul 2016 - View certificate

Photography fundamentals: understand aperture, shutter, iso+
UdemyMar 2018 - View certificate

Instagram marketing 2018: a step-by-step to 10,000 followers
UdemyMar 2018 - View certificate

Master google sheets
UdemyOct 2016 - View certificate

Graphic design masterclass: learn graphic design in projects
UdemySept 2016
Honors & Awards
- Awarded to Obdulio BohorquezCustomer Service Award Heroes Help Scout Oct 2020 For maintaining a 90+ happiness score across all customer actions.
Languages
- esEspañol
- enEnglish
- poPortugués
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