Experience

• 

  Al amoudi bros.

  Jan 2000 - Mar 2001

  Assistant system manager - construction division

  -Checking the computer troubleshooting an solving the problems of computer Operators. -Assistant network administrator in LAN environment with 35-40 clients and Install Windows NT server machine. -System analyst and supporting -Trainer for the employees.

• 

  New horizons - al khaleej training and education

  Mar 2001 - Jan 2005

  Trainer - advance it training, management training

  Instructor - Part time

• 

  Alj

  Jan 2002 - May 2006

  Mis - project mnager - guest loyalty department

  - Create the Questionnaire tables using SQL DB.- Participated in staff development and performance management where we have assigned KPI to each staff and appraised them accordingly- Participated in the balance scorecard project to evaluate staff- Participated in resources capacity management related to workload analysis and job grading assessments- Follow many complaints and GOV forms and solving the problems.- Produce the Policy Grant report.- Produce Questionnaire report from Access database.- Provide help in building our loyalty power point Presentations and Technical problem solving. Daha az göster

• 

  Aljaad

  Jan 2006 - Jan 2006

  It consultant

  - Systems analysis to do systems requirement report of the company.- Follow up network & H/W setup.- Doing the necessary communication management & meeting with other Companies & different departments.

• 

  Alinma bank

  Jan 2006 - now

  - Identify, control, record, report, audit and verify service assets and configuration items, including versions, baselines, constituent components, their attributes, and relationships- Minimize the number of quality and compliance issues caused by improper configuration of services and assets- Improve the performance of the company main product by decreasing response time.- Work with client business analyst to research defect and device remediation strategies.- Design and implement HP Service Manager system to track and report customer issues and identify specification changes.- Monitored global trends in ICT and provided senior management and the IT staff with the latest developments in the industry. - Conducted numerous research projects to arbitrate internal technical discussions and provide management with alternate opinions and points of view- Build and Implement the new CMDB- Build the process of the CMDB and its interface with Change management and Incident management, Release management - Create all the relationships between the CI’s in CMDB Daha az göster - Support efficient and effective Service Management processes by providing accurate configuration information- Manage, supervise and evaluate support staff, and Desktop Support Technicians- Assignment of staff to various incidents, projects and other Technical activities. - Manage, develop, and enhance policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. - Ensure maximum issue resolution in minimum time - Develop, implement and ensure enforcement of company-wide policies, standards.- Development and implementation of appropriate training programs for IT support staff - Develop and coordinate IT Operations budget. Daha az göster

  • Corporate Operations -Trade Finance

    Jan 2013 - now

  • Service Control Head

    Jan 2009 - Mar 2013

  • Operation Level Management (OLM)

    Jan 2006 - Jan 2009