Experience

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  Regus - iwg plc. offices | coworking | meeting rooms.

  May 2006 - Oct 2021

  Provide comprehensive leadership to Community Managers and 18 Team Members spanning 9 high-volume Executive Suite Centers. Control daily operations; recruit, develop, and manage Team Members. Oversee fiscal performance. Train Community Managers for daily management of centers, preparation for influential sales and closing for walk-in/scheduled appointments and for operating new sales app. Utilized 14 years of progressive experience to prepare team members across multiple centers for 3rd party inspection. Audited 8 Centers for operational standards, leading changes that enabled all centers to pass Operations Audits. Travel onsite to centers to interface with customers, evaluate operational/aesthetic standards and ensure inventory is optimized. Conduct monthly detailed business planning and strategy development for Centers. Sought out for expertise to mentor/guide colleagues and Team Members through internal ‘chat room’ app providing employee interface and resources. Show less Achieved consistent profitability for Executive Suite Center by driving process improvements and managing personnel to provide top-level customer service to diverse client base. Selected to turnaround under-performing Center (2nd Center). Increased revenue by $17K per month and grew Center to become the most profitable since its opening 10 years prior. Grew revenue 17% within 6 months in 2014; achieved 61% to goal from Dec 2013 to Dec 2014. Filled center to 100% while keeping retention levels above 70%Chosen as ‘Collections Champion’ to secure collections for 16 different southern Colorado Centers. Show less Directed daily operations encompassing client interface, sales, and staff performance supporting 80 different businesses on-site within an Executive Suite Center with a global footprint.Interviewed, supervised, trained, developed, and motivated two full-time team members.Increased monthly/annual revenues by promoting office space, conducting sales tours, drafting service agreements, and managing sales. Implemented system that ensured accurate and timely revenue collection. Executed the Quality Service of the Center (QSC) and the center Planogram. Show less

  • Area Director Of Operations

    Jan 2019 - Oct 2021

  • Area Manager

    Jan 2016 - Dec 2019

  • General Manager

    Jan 2011 - Dec 2015

  • Operations Manager

    May 2007 - Dec 2010

  • Client Services Representative

    May 2006 - May 2007
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  Empyreal enterprises, llc

  Sept 2021 - Oct 2023

  Corporate operations manager / business manager

  Controlled and drove business operations for a growing startup company providing consulting and support across the Accounts Payable, Accounts Receivable, Operations, IT, and Human Resources departments.  Maximized efficiencies, minimized general business, and reduced administrative costs by researching, identifying, and implementing improvements that propelled productivity. Significantly improved operations by sourcing suppliers, vendors, and services providers, negotiating rates, and preparing purchase requisitions for office supplies/equipment, furniture, and building services providers. Key Impact:  Developed and administered the annual budget for the department, while streamlining expenditures.  Project Managed financial reports by working closely with departments to reconcile and manage accounts and process checks and invoices.  Negotiated with a new travel agency in relation to a company-wide initiative, which enabled tracking of travel expenses and fiscal spending that improved financial accuracy of reporting. Independently negotiated with an office supply company to consolidate operations on one platform. which increased the ability to track spending and leverage costs while improving fiscal forecasting. Show less

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  York space systems llc

  Aug 2024 - now

  Office administrative manager