Experience

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  University and high school

  Jan 2006 - Jan 2012

  Educator

  Taught college history courses with topics including Atlantic/Latin American history economics and education. Oversaw large survey courses with 300 students to intense seminars with 12 advanced students. Developed curriculum and syllabi for courses. Maintained and verified records for history department to approve graduation requirements. Consulted with undergraduate students to support academic goals, as well as mentored students to overcome learning challenges. • Received $150,000 in research grants, including advanced research into active simulation as instructional methodology. • Awarded Teacher of the Year by student vote. • Earned McNair Scholar status twice. Show less

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  Union wireless

  Jan 2013 - Jan 2018

  Head of learning & development - union wireless

  Built successful team and training program for both sales and technical departments for midsized regional telecommunications provider in less than six months. Defined learning strategies, implemented LMS, and documented SOP. Worked closely with stakeholders and SMEs to ensure quality and accuracy. Created content for every department from sales to physical plant. Utilized blended learning, including active simulation and gamification. Developed leadership programs by utilizing Arbinger Outward Mindset model and supported cohorts to facilitate growth of high potential team members and implementation of succession planning. • Reduced customer service errors by 89%, thereby reducing costs and customer turnover. • Improved voice of customer scores by 32 points by targeting leading sources of dissatisfaction and turning detractors into ambassadors. • Decreased employee attrition by 56% through career path planning and continual development. Show less

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  Jabil

  Jan 2018 - Oct 2019

  Leadership solutions content manager

  Oversaw enterprise leadership development as well as strategies and resources to support divisional, technical, and regional learning needs. Partnered with divisional leadership to identify critical leadership needs and integrate identified cultural transitions, such as diversity, servant leadership, and outward mindset. Researched, designed, and marketed global learning strategy that featured both on-demand and ILT (Instructor Led Training). Designed and implemented world-class hi-po program that integrated leadership, technical, and cultural skills. • Reduced cost per learner by 50%. • Expanded enrollment and leadership development programs by 30%. • Increased retention and advancement by 20%. Show less

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  Domo, inc.

  Jan 2020 - Jul 2021

  Training coordinator

  Developed and lead virtual ILT program. Collaborated with technical experts to improve materials. Conducted needs assessment with clients, internal and external. Structured and sold training programs to clients.

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  Ast spacemobile

  Jul 2021 - Nov 2021

  Manager of training

  Built onboarding for both technical and manufacturing staff from conception to implementation from the ground up.• Worked with stakeholders and leadership to identify skills gaps, creating a program using a blend of custom content and packaged materials.• Selected and implemented LMS successfully in 1 month.• Developed and implemented First Time Leader training for manufacturing team leads.

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  The church of jesus christ of latter-day saints

  Jan 2022 - now

  Learning and development manager

  L&D Manager for the Purchasing Department within MMD with worldwide reach and influence.- Designed and Implemented "Expedition to Excellence", a professional development program to support those in "middle office" roles under-serviced by existing programs, that received a 100% promoter score from participants.- Pioneered use of AI to accelerate content creation.- Developed career paths for all Purchasing team members- Designed and implemented long term development strategy