Experience

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  Gvsu laker store

  Feb 2022 - Mar 2023

  Technology & supply specialist

  Provide personalized service and exceptional expertise for customers.Work with customers to discover and understand their needs.Offer relevant services, solutions, and accessories to help customers make informed decisions.Help with technology questions and problems.Serves as a point person for sales of Apple, Dell, and Microsoft products and willing to learn about and maintain knowledge of these products.Assist customers with requests or questions over the phone and by email.Develop, maintain, and communicate strong, up-to-date knowledge of customer electronic products, accessories, and school/art supplies. Show less

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  Grand valley lanthorn

  Feb 2023 - now

  Information technology operations manager

  Managing the newspaper's technology infrastructure, including hardware, software, and network systems, to ensure smooth and efficient operations.Overseeing the security of the newspaper's technology systems, ensuring that they are protected from cyber threats, and implementing best practices to minimize the risk of data breaches.Collaborating with other departments at the university to ensure that the newspaper's technology needs are met and that it is in compliance with university policies and procedures. Show less

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  Meijer

  May 2023 - Aug 2023

  It-digital services intern

  Enhanced applications with C# .NET, empowering them to handle requests through well-defined endpoints seamlessly.Leveraged Postman requests for comprehensive testing and validation of applications.Collaborated within Scrum teams, actively participating in agile development processes, such as daily stand-up meetings, sprint planning, and retrospectives.Proficiently prioritized user stories, accurately estimating effort, and consistently delivered progress within defined sprints.

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  Primera plastics

  Jan 2024 - May 2024

  Information technology intern

  Proficient in diagnosing and resolving hardware, software, and network issues.Skilled in Microsoft Office Suite, troubleshooting tools, and technical documentation.Adaptable team player with strong communication skills, ensuring smooth collaboration in fast-paced environments.Hands-on experience with PowerApps for creating customized business solutions and streamlining workflows.Worked with the teams to understand and address their technical needs, ensuring smooth integration of IT solutions. Show less

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  Corewell health

  May 2024 - now

  Information technology intern

  Assisting in project management for various capital projects, ensuring thattimelines and deliverables are met for successful implementations.Collaborating with cross-functional teams to troubleshoot hardware andsoftware issues, ensuring seamless operations in clinical environments.Utilizing PowerShell scripting to automate tasks and improve operationalefficiency within technical workflows.Handling user support requests through ServiceNow, ensuring timely resolutionof technical issues for staff and clinicians.Participating in team meetings and training sessions to enhance technicalknowledge and improve problem-solving skills in a fast-paced healthcaresetting. Show less