Experience

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  Patra corporation

  Oct 2012 - Nov 2019

  Senior associate (quality assurance)

  Having 7 Years of experience In (Certificate Issuance dept.) as a QA and handling the clients of Insurance Companies as well as with Insurance Brokerage Companies for US prestigious client’s like Hub Midwest East, Granite Insurance Agency, Sterling & Sterling, Lutgert Insurance, Brown & Brown, Inc., Lipscomb & Pitts, Esser Hayes Insurance Group and Hotalings, Group.Responsibilities:1) Assigning the work/task to the team members and monitoring their tasks at regular Intervals and giving priority to workorder received on rush basis .2) Doing QA to the workorders which are assigned and processed by the team.3) Email chatting with the Account Managers regarding the process Improvement and taking Initiation for Implementing the clients.4) Conducting regular meetings with team on all process related updates and their quality levels.5) Identify the lapses and conduct training on the job to the team to Improve their quality levels. 6) Ensuring that the team won’t miss the TAT as per the SLA and adhere to company rules and work ethics.7) Calculating the Quality %, Attrition %, Shrinkage %, Absenteesim %, Attendance %, Sick % of our team on weekly basis and MTD % on monthly basis.8) Finally, I will forward the complete report of our team to the Operations Manager. Show less

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  Tech tammina insurance services

  Nov 2019 - Jun 2021

  Virtual assistant - insurance agency operations
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  Cmh risk partners

  Jun 2021 - Nov 2023

  Virtual assistant - insurance agency operations

  Worked as a Commercial lines Account Manager directly for the Agency "CMH Risk Partners" under the Owner of company "Andrew Stenberg" for the process like Certificates Issuance, Direct Bill Reconcillation, Renewals, Endorsements, and Policy Checking. Having an Impeccable knowledge on Insurance Agency Management Application Systems like AMS360, CSR-24, Applied Epic, Nexsure, QQ Catalyst, NowCerts and Ezlynx.