Mohamed Hédi IOUAZ

Mohamed hédi iouaz

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  • Timeline

  • About me

    🎓 Master's Student in Intelligent Systems & IoT | 🔌 Passionate about Embedded Systems, ⚡ Electrical Engineering, ✈️ Aeronautics and 🚗 Automotive Enthusiast.

  • Education

    • Higher institute of computer science (isi ariana)

      2019 - 2023
      Bachelor's degree embedded system 3rd
    • Institut supérieur d'informatique

      2019 - 2023
      Licence degree embedded system

      الأنشطة والجمعيات:Team Member, à Creative Lab Gamer, à ISI Geeks Outgoing Global Entrepreneur, à AIESEC in Tunisia

    • Higher institute of computer science - tunisia (isi)

      2023 - 2025
      Master's degree internet of things iot
  • Experience

    • Teleperformance

      Jun 2020 - Jun 2022
      Customer service specialist
    • Eni energies et services

      Jun 2020 - Sept 2020
      Customer service specialist
    • Amazon

      Sept 2020 - Aug 2022
      Customer service specialist
    • Sotulub

      Jul 2022 - Sept 2022
      Intern
    • Focus corporation

      Feb 2023 - Jun 2023
      Project intern
    • Tunis call center

      Jul 2023 - now
      Customer service specialist

      Our primary goal is to deliver top-notch support to our valued customers, ensuring their satisfaction with our products and services. Whether it's addressing inquiries, handling complaints, or assisting with product delivery, I am dedicated to providing prompt and effective solutions. I thrive in a dynamic environment, and my passion for customer care drives me to go above and beyond to exceed expectations.

    • Emma – the sleep company

      Jul 2023 - Mar 2024
      Customer service specialist

      Our primary goal is to deliver top-notch support to our valued customers, ensuring their satisfaction with our products and services. Whether it's addressing inquiries, handling complaints, or assisting with product delivery, I am dedicated to providing prompt and effective solutions. I thrive in a dynamic environment, and my passion for customer care drives me to go above and beyond to exceed expectations.

  • Licenses & Certifications

    • Introduction to rpa and automation

      Uipath
      Aug 2022
  • Volunteer Experience

    • Robotics Operator

      Issued by Creative Lab ISI on Oct 2022
      Creative Lab ISIAssociated with Mohamed Hédi IOUAZ
    • Gamer

      Issued by ISI Geeks on Sept 2021
      ISI GeeksAssociated with Mohamed Hédi IOUAZ
    • Marketing Department Specialist

      Issued by Creative Lab ISI on Sept 2021
      Creative Lab ISIAssociated with Mohamed Hédi IOUAZ
    • Vice President

      Issued by Freeways on Dec 2019
      FreewaysAssociated with Mohamed Hédi IOUAZ
    • Human Resources Manager

      Issued by Freeways on Sept 2020
      FreewaysAssociated with Mohamed Hédi IOUAZ