Experience

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  Sea mar community health centers

  Jul 2013 - Jul 2015

  Coordinated telephonic outreach program for patients with chronic conditions.Completed record audits, resulting in recognition as a level 3 Patient Centered Medical Home by NCQA.Facilitated monthly accreditation status meetings with Clinic Operations Team.Worked with the team to facilitate "rapid improvement cycles" on projects throughout the clinic.Coordinated with clinical staff the flow of patients with chronic conditions through their visit, to ensure all appropriate care checkpoints were completed.Discussed KPIs and measure goals with all staff.Organized diabetic retinal screening program (clinic received “most improved” award for 28% increase in members screened in 5 months). Show less

  • Patient Care Coordinator II

    Aug 2014 - Jul 2015

  • Assistant Care Coordinator

    Jul 2013 - Aug 2014
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  Swedish

  Jul 2015 - Aug 2016

  Quality improvement practice coach

  Implemented "Healthy Planet" (population health management platform) utilization workflows with all staff at 6 clinics.Consulted on clinical quality measure performance measures to providers and medical directors.Completed NCQA readiness assessments and implementation plans.

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  Healthpoint (chc)

  Aug 2016 - Mar 2017

  Quality improvement coordinator

  Engage all clinic staff to implement quality improvement projects, leveraging Lean principles and data analysis.Facilitate regular all-clinic meetings related to improvement efforts and report out on KPIs.Consulted with providers and directors on quality-related performance and opportunities.Consulted on NCQA medical home accreditation implementation and renewal.Served as manager on duty when Clinic Manager was not available.

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  Premera blue cross

  Mar 2017 - now

  Lead team responsible for the coordination, development, implementation, monitoring, and evaluation of the member engagement tactics.Develop the strategy and accompanying plans and budget for achieving member engagement goals, objectives, and deliverables in partnership with business leaders and support functions.Ensure due diligence/research in order to develop an applicable member engagement strategy, communicate this strategy to peers and senior leadership, and collaborate and influence both internal and external colleagues to ensure successful strategy implementation.Provide oversight and expertise to team in implementing member engagement efforts including guiding them in performing a wide variety of technical tasks such as drafting materials, promotional activities, coordinating program with internal and external resources, developing informational packets, facilitating utilization of external resources, generating key data inputs, etc.Advise senior leadership on the progress of member engagement work. Act as a liaison to ensure that the department meets member engagement goals and guidelines. Recommend improvements to plan due to changes in priorities.Supervise the development of outcome measures, evaluation tools, and protocols for member engagement program.Lead the team in staying abreast of member engagement trends and best practices that could shape or improve member engagement outcomes.Work with all areas of the company to improve member engagement activities using feedback from internal sources and external sources. Collaborate with multiple functional areas, in order to address their respective needs for Member Engagement outreach per various populations. Show less

  • Member Engagement Manager

    Oct 2023 - now

  • Lead Member Engagement Consultant

    Mar 2023 - Oct 2023

  • Member Engagement Consultant III

    Nov 2021 - Mar 2023

  • Member Engagement Consultant

    Mar 2017 - Nov 2021