Experience

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  Ups

  Dec 2004 - Aug 2006

  Industrial engineer

  Industrial Engineer• Proposed process improvement re-design to increase utilization of staff, lower costs and create contingency options in case of mechanical belt breakdowns• Project manager for centralizing yearly audit deliverables to web-based application• Developed hiring, scheduling and job leveling plans• Developed forecasting tools for Management• Implemented scanner hardware and software upgrades at Oakland Airport sorting facility

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  Cisco

  May 2007 - now

  It project/program manager

  IT Program Lead / Technical PM – Delphix Database Virtualization• Assisted the Architecture team with initial capacity planning based on IOPS and storage criteria• Identified feasible scope and schedule based on existing refresh schedules• Published decommission schedules to reclaim legacy storage• Hosted brown bag sessions with clients and technical teams on business benefits of Delphix database virtualization• Provided status to Operating Committee members (Directors & VPs)• Negotiated downtimes with clients for implementations, patching, upgrades and other technical changes• Hosted weekly technical discussions with Cisco and Delphix teams• Drove escalation/technical bridges when critical issues impacted development• Facilitated working sessions with Cisco SMEs, Delphix CTO and the Delphix Engineering/Architecture team, ensuring short and long term strategies were prioritized via Request For Enhancements (RFEs)IT Program Manager – Global Data Center Program Migrations• Drove accountability with Infrastructure teams to ensure on-time delivery• Advised Enterprise Release Management Organization (ERMO) clients of Data Center migration scope• Coordinated Infrastructure support plans post Data Center migrations• Consulted with ERMO planning team on feasible schedules of Data Center migrations, minimizing impacts to clientsInfrastructure Release Manager• Managed/coordinated Infrastructure support requirements for ERMO Releases among Global Business Partners, Application Technology Services, Network Data Center Services and Information Technology Automation Services• Assisted clients with timely resolution of escalated incidents• Provided status of Release health to Management• Mentored, coached and trained Infrastructure Operations PMsIT Project Manager• Planned/coordinated ERMO Release refreshes• Mapped environments and resources utilized by ERMO Releases• Coordinated ERP Refreshes via SmartClone• Proposed improvements to Release proccesses Show less