Experience

• 

  Duffy street seafood shack

  May 2012 - Aug 2012

  Food-runner,hostess,usa

  Summer 2012 р.- participant of Summer Work and Travel exchange program inthe USA.Duffy Street Sea Food Shack- succeed in two positions food runner and hostess .North Myrtle Beach city, SC , USA.

• 

  Cosmo travel

  Aug 2015 - Apr 2017

  Educational/exchange program coordinator

  Position of manager of educational programs and working with internationalstudents. Ivano-Frankivsk city,Ukraine.-Working with clients and documents concerning international educationprograms abroad ( with Ukrainian and international students): Summer Work andTravel USA, Internship/Trainee,language courses abroad, ISIC) .-Negotiating with foreign partners ( including business correspondence viae-mail and talking via phone or skype) .-Publication of information and new proposals in internet resourses.-Clients’ assistance .-New programs searching.For some time also worked in the position of manager of tourism, airticketsselling and visa support.- Working with tour operators and tourists – consultation,assistance, giving theinformation about the company offers. Working with documents and websites oftour operators.- Tourism services selling and attracting new customers.-Airtickets selling. (in Galileo and Tickets.ua databases).-Visa Support(mostly USA ,B1/B2 and J1 types of visa) . Show less

• 

  Netex consulting

  May 2017 - May 2018

  Affiliate marketing manager

  International Call Center with officesin Romania, Ukraine, Serbia, Moldova( a leading e-commerce company whichprovide all customer care related services, data processing, website administrationand many more)Position: Front Office:Marketing;Affiliate &Google Reports.

• 

  Tenantcloud

  May 2018 - now

  Developing product documentation to communicate upcoming features andproducts to internal teams.Managed full product lifecycle, from ideation through post-launch support,ensuring consistent quality control measures were in place.The discovery phase of SDLC: market research, competitors analysis, valueproposition canvas, hypothesis, feedback overview, user surveys.UX/UI approaches along with thedesign team to achieve desirable results.Learning phase: user testing, measure success.Experienced in integrating various products by working with their APIs Show less Successfully managed multiple features with different teams simultaneously byprioritizing tasks according to urgency, resource availability, and alignment withorganizational goals.Organization of all meetings for successful communication (Kick-off, sprintplanning/review, daily stand-ups, feature-related meetings, retrospectives.Creating/maintaining all project-related documentation (Release Profile, Releasenotes, roadmap etc.)Jira tracking, backlog/epics grooming.Communication with Feature lead and partners in case API is implemented.Co-operation with BA, Marketing, Customer support, Design departments.Organization of feature development and coordination of teams' velocity.Feature verification (testing). Show less Tracking ideas product improvement, reports system bugs.Enhanced customer satisfaction by resolving complex issues and providing timelysolutions.Participated in hiring processes for new team members, selecting candidates whoaligned with company values and culture.Monitored employee productivity to ensure optimal staffing levels weremaintained at all times.Provided regular feedback to team members on their performance, fosteringgrowth and development opportunities.Analyzed performance metrics to identify areas for improvement and developaction plans accordingly. Show less Answering customer queries and providing solutions.Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.Adding feature instructions for user in Help Center.Utilized CRM tools effectively to track customer interactions, maintain records and provide personalized assistance.Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.Collaborated with team members to identify areas of improvement in customer. Show less

  • Sr. Product Manager

    Mar 2023 - now

  • Project Manager

    Sept 2019 - now

  • Customer Support Team Lead

    Oct 2018 - Sept 2019

  • Customer Support Representative

    May 2018 - Oct 2018