Experience

• 

  Bare international

  Aug 2012 - Sept 2013

  Assistant project manager

  Brief description of work and responsibilities:1) System setup.a) System setup under the guidance of Project Manager.b) Assist with creating profiles and setting up sessions in Apollo.c) Understand and apply the requirements for fieldwork (profiles, scenarios & timings). d) Understand all scheduling methods (manual & auto scheduling, circuit scheduling, self assignment). e) Apply for recruitment team support when applicable. 2) Follow up of projects. a) Follow the fieldwork SOP.b) Know the difference between end of reporting period, editing deadline, end of data quality control, reporting deadline and take actions accordingly.c) Prepare weekly project updates for Project Manager.d) Reply to project specific questions of mystery shoppers.e) Assist with location issues that come in through project management.3) Cost awareness.a) Assist Project Manager to control cost under budget (as per agreed cost out).b) Make sure evaluations status are correctly reported to Project Manager.c) Make sure evaluator payments are reported correctly to Project Manager.4) Quality Control.a) Check individual reports or perform data check before finalizing individual reports.b) Contact evaluator in case of query on individual report.c) Provide feedback to editors on project basis.5) Assist Project Manager to maintain client relationship & satisfaction.a) Rich knowledge of client reporting side in Apollo and could guide client through it as required by Project Manager.b) Attend client meetings as required.c) Apply specific communication techniques to assist in resolving conflict.Client ever have serviced: Asia Pacific Breweries Limited (APB Ltd), Changcheng Property Group, Hui Lan Shan, Levi’s, Swarovski, etc. 收起

• 

  Dell technologies

  Sept 2013 - now

  Technical support engineer ii

  Technical support engineer of Remote Proactive team, Supporting Symmetrix/VMax3/Isilon/XtremIO