Experience

• 

  Krossover

  Oct 2012 - Mar 2013

  Game analyst
• 

  Toyota tsusho

  Jul 2014 - Jun 2015

  Network engineer

  • Controlling& maintaining the standard company processes Of TKM (Toyota Kirloskar Motors) available for Monitoring VRF/HUB Links using WUG Tool (What’s up Gold Monitoring Tool) & Responsible for managing the 24x7 Network Operations function.•Monitoring & Troubleshooting Network connectivity of All India Toyota Dealerships, Regional Offices Plants in Bangalore comprising of 400 plus Links.•Coordination with Local and International ISP like Airtel, TATA, Reliance. •Monitoring the All Network Device like LAN, Data Center device, Switches, Server and Links, Routers (892, 1814, and 1812). •Providing resolution for WAN issue, Link Down, CRC Error, Packet drop, and other issues.•Handling IT-360 Project, which is the Internal Project of our company, is mainly for Monitoring Networks and Data Center. Show less

• 

  Surtherland global services

  Jun 2015 - Mar 2016

  Network engineer

  • Administering & designing LANs, WANs internet/intranet networks. • Configuring and installing client and server network software for upgrading and maintaining the network.• Troubleshooting and providing support of Cisco clients.• Moving, Adding, and Deleting Extensions in IP Phone.• Configuration Of router, switch, wireless device, Cisco Access point.• Configuration of VLAN, VPN, DHCP, DHCP Snooping, VTP, Stacking, Port forwarding,• IP binding, MAC binding.• Configuration of routing protocol.• Basic of BGP, MPLS, VRF. Show less

• 

  Global eagle

  Mar 2016 - Dec 2018

  Satellite network operation engineer

  • Proactive network monitoring and Troubleshooting of RF and IP Network issues by using Solar Winds [Orion] & PRTG Tool.• Assisting Land and Maritime customer on troubleshooting iDirect, Newtec, Datum, Rdayn modem. • Performing troubleshooting on Vsat Antenna’s namely, Intelliun, Seatel, Sailor. • Responsible for monitoring the status of network devices like Switches, Router, Printers, Scanners, Wireless access points and troubleshooting on the occurrence of any problem.• Act upon requests from internal teams for remote network changes. Respond to phone, email, and chat contacts from customers. • Troubleshooting and resolving service quality and system performance issues. • Troubleshooting technical issues on VSATs and IP networks by doing a remote session with Field Engineers and via remote access to end devices i.e. cisco switches/routers/modems.• Troubleshooting escalated issues to the point of external escalation.• Configuring VLANs and Switch ports as needed. • Training and coaching of junior personnel as needed. Show less

• 

  Cathmor manor residence home

  Jan 2019 - Jun 2020

  Psw( part time)
• 

  Mohawk college

  Oct 2019 - Apr 2020

  Business application assitance

  • Worked on the BCM (Banner communication Management) project with the solution operation.• Writing SQL queries based on requested data fields.• Testing and troubleshooting queries on the Banner Communication tool or PG Admin.• Managing and organizing projects on the source tree on the GIT server platform.• Configure and maintain database servers and processes and also verify the SQL queries.• Maintaining the project's database on GitHub.• Analyze, solve, and correct issues in real-time. Show less

• 

  Xplornet communications

  Aug 2020 - Apr 2021

  Technical specialist

  • Supporting End Customers with technical troubleshooting over the phone to resolve the concerns related to Internet issues.• Scheduling Field Engineers visits for End Customers when needed.• Troubleshooting Vsat modem and antenna. Managed DES server. • Troubleshooting End devices with customers over the phone.• Documenting all the troubleshooting steps as per Internal Process. • Managing Tickets and updating case records on the ticketing system (Salesforce- Allie).• Escalating Issues internally to a different dept. i.e. TSSA/ SST.• Support to end customer for email or o365 account-related issues. i.e. password reset etc. Show less

• 

  Innovatia

  Apr 2021 - May 2023

  Implementation specialist- l2

  • Supporting end customers with Avaya Phone configuration including hard phone and softphone.• Assisting customers to set up Avaya phone/Avaya Cloud phone/ Hot Desk phone in the network. • Setting up users, groups, auto-receptionist i.e IVR system many more based on customer request.• Installation is done through the Avaya cloud ring central application.• Managing and updating tickets record on SNOW (Service Now ticketing tool). • Updating and managing case records and internal knowledge-based articles. Show less

• 

  Introhive

  Jan 2022 - Jun 2023

  Technical analyst