Experience

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  Dialog axiata plc

  Feb 2012 - Jul 2012

  Officer - customer retention & life cycle management

  * Mange the value-added service (VAS) of the company* Coordinate with customer lifecycle management team and the overseas partners of the company and achieve the monthly target.* Conduct weekly review meeting and give ideas to improve the performance of the team.

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  Ben construction

  Sept 2012 - Jan 2015

  Senior sales executive

  * Supported The sales and Admin team to improve the performance and achieve the monthly target.* Coordinated investigations on customer cases with the appointed law firm and head office.* Undertaken other duties such as banking, credit control or payroll functions.* Provided prompt and professional replies to all customer feedback.* Monitored and carried out analysis of customer feedback, provide follow up action plan.* Communicated the solutions and opportunities to the manager of customer service.* Reported about the administrative status to managing Managing director report to GM and CEO about the sales. Show less

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  Regus

  Feb 2015 - Dec 2017

  Community manager

  * Heading the Dehiwala business center to the targeted revenue level.* Providing Marketing and strategy input to the local business.* Cross sold the rage of trade and responsible for the customer retention and renewals.* Conducting sales tour, maintaining healthy P&L, responsible for Accounts receivables and payables.* Interacting with national and international SMEs and MNCs.* Formulating sales promotions and implementations.* Tools and Applications: MS Office Package, People Soft Application, Show less

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  Ekroma

  Jan 2018 - Dec 2018

  Assistant manager sales marketing

  * Worked under the Apartment Project called Elegant-16 at Colombo-5 and responsible for sales and marketing activities.* Established the contact and relationship with prospect clients.* Strategized variable ways to find new leads.* Managed co-working rental spaces owned by Ekroma.* Aligned and implemented the action plans provided after the weekly sales meeting* Found cross sales opportunities by gathering customers' requirements in persons and meeting their network* Given input and helped on Marketing and promotional events Show less

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  Sankaraa tech

  Feb 2019 - Nov 2019

  Account manager

  * Manage and Overlook clients’ accounts and inquire after sale requirement.* Serve as the lead point of contact for all customer account management matters* Develop new business with existing clients and/or identify areas of improvement to meet sales quotas* Prepare reports on account status.* Maintain good relationship with internal/external stakeholders and help to resolve conflicts.* Assist with challenging client requests or issue escalations as needed* Prepares and monitors budget by gathering and organizing financial information; scheduling expenditures; analyzing variances; implementing corrective actions* Maintains facilities by planning space allocations, layouts, and floor moves, arranging for and supervising building maintenance.* Coordinates the HR procedures such as employee recruitments, conducting induction, Leave management and Payroll issues.* Tools and Applications: MS Office Package, NetSuite Application. Show less

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  M.saas

  Nov 2019 - Apr 2021

  Associate office manager

  * Prepares and monitors budget by gathering and organizing financial information; scheduling expenditures; analyzing variances; implementing corrective actions.* Maintains facilities by planning space allocations, layouts, and floor moves, arranging for and supervising building maintenance.* Maintains records by defining procedures for retention, protection, retrieval, transfer, and disposal of records.* Prepares reports by collecting, analyzing, and summarizing operational data and trends.* Support superiors with office related matters and manage direct reports* Coordinates the HR procedures such as employee recruitments, conducting induction, Leave management issues* Assisting Accounts team on Audit and Taxation such as With Holding Tax.* Maintains equipment by planning equipment procurement and maintenance, evaluating products, service, and warranties.* Maintains building services by identifying, selecting, and monitoring vendors.* Tools and Applications: MS Office Package, NetSuite Application Show less

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  2142438 ontario ltd o/a a2z solutions (mortgage solution)

  Dec 2021 - Mar 2023

  Administrative officer

  * Communicate with clients to understand their needs towards mortgage and Provide the Solution.* Collaborate with internal departments to facilitate client's need fulfillment.* Collect and analyze data base on the consumer requirements.* Act as the main point of contact between key clients and internal teams.* Keep accurate records pertaining to inventory and account notes.* Maintain updated knowledge of company products and services.* Develop and sustain solid relationships with key clients that bring in the most income for the company.* Establish work priorities and ensure procedures are followed and deadlines are met.* Assemble data and prepare periodic and special reports, manuals, and correspondence.* Develop, implement, and evaluate administrative systems for day-to-day operations.* Managing company documents by sorting, filing and deliver office memos, mail, or other documents.* Preparing reports to help track company expenses and budgets.* Supporting company executives with administrative tasks Show less

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  Mercury taxes

  Jan 2022 - now

  Bookkeeper come customer handling

  * Greet the customers in a professional manner and assist them to schedule their appointments Provide the needed information.* Align and arrange the appointments backlogs and explain the relevant customer.* Answer all incoming calls and respond to caller's inquiries and redirect calls as appropriate.* Respond the emails in a professional way* Act as the main point of contact between key clients and internal teams.* Manage the Account Receivables.* Proceed the bookkeeping simultaneously with QuickBooks. Show less

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  Alstom

  Nov 2022 - now

  Technical admin officer

  * Provide support to the management team to prepare presentations, reports, minutes of meetings and any related administrative tasks.* Manage employees' vacation tracking and approval for the department, manage timesheet process, and train employees in different systems.* Execute different required processes for the function related to new employees onboarding, and employee departure, manage computer requests, and access and assist employees in the preparation of purchase orders, invoices, and reimbursement review and approval. * Manage departmental document control and achievement.* Support management in departmental budget and follow-up.* Analyze reports, identify, and follow up on corrective actions.* Answer all general information requests for the department, organize meetings, follow up, and request participation as required.* Manage all travel approvals and arrangements for employees and consultants.* Support the preparation of expenses claims and provide guidance for queries.* Working with different Tools and Applications: MS Office Package, Kronos, Maximo, SAP Ariba and etz. Show less