Experience

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  Cms computers

  Jul 2002 - Feb 2004

  Customer support engineer
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  Lupin limited

  Feb 2004 - Sept 2004

  Senior it officer
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  Persistent systems (pvt.) limited

  Oct 2004 - Jun 2007

  System administrator
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  Synergy software systems

  Jun 2007 - Jul 2010

  Network administrator

  - Efficiently maintained entire network infrastructure and exchange environment of company involving 70+ users- Supported in remote offices communications, VLAN’s and network administration- Determined requirements and designs while installing and maintaining server hardware, operating systems, software, scripted procedures, computer management, programming and operational support tools on all computing systems- Independently planned, designed and implemented additions- Conducted upgrading and replacements of computer, network, database management and application systems activities - Participated in long-range information technology planning and budgeting for computers, system software, networks and application systems- Provided technical support for IT acquisition and implementation- Maintained wireless setup, virtual machines, asset tracker, Dlink ADSL router, VM Ware machines, and VOIP telephony- Ensured configuration and management of data storages, backup & recovery, NAS, Norton VERITAS with LTO-3 Backup drives- Supported in application development activities while managing computer system assets and software licensingKey Achievements:* Actively supported in pre-sales of company while providing presentation on couple of products such as Opalis automated software and IR Access control systems* Expertly implemented after sales practices for company products and IT solutions such as Interflex T&A system* Timely supported for disaster recovery, Opalis automation and digital signatures from APSEC Show less

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  Trapeze group

  Jul 2010 - Aug 2019

  Customer support engineer

  - Expertly rendered support in operations associated with customer support, maintenance, testing, database administration and implementation of intelligent transport systems for various fleet management systems- Provided L1, L2 and L3 support 24 x7 for a maintenance contract of USD $2 million with 3 team members co-ordinating in sync to achieve the set KPIs.- Proactively conduced product testing while analyzing and reporting issues with developers and final implementation. Maintained back-up and recovery policies and procedures. Consulted for system design and operation with management- Attended meeting and imparted training for new products. Supported in SQL server and reports management while managing IT infrastructure. Analyzed new software builds and proposed hardware requirements- Established strong liaison with vendors for support. Performed and maintained efficient coordination for ensuring effective installation and maintenance of datacenter hardware and server systems- Productively supported in backend IT infrastructure and datacenter of RTA network involving HP blade servers, SAN, fabrics and Microsoft technologies while discussing overall progress with senior management.- Managed the IT infra of the Trapeze ME office including Office365, 3CX PABX, AWS accounts, VMware EXSi hosted Linux Ubuntu and windows servers and procurement.Key Achievements:* Successfully provided technical leadership, training and consulting related to computer systems, applications and uses* Set up and managed the VMware ESXi 5.5 project implementation while handling virtualization of 50 core servers on 30 HP blade servers and 3PAR storage with setup of Vcenter, Vmotion, HA, DRS, VSwitch, clones and templates.* Awarded certificate of appreciation for exemplary performance by the Customer for successful migration of GPRS and MPLS lines in real time with no downtime. Show less

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  Fca fiat chrysler automobiles

  Mar 2020 - Sept 2021

  It infrastructure specialist

  • Provide support for infrastructure related incidents & requests raised.• Work as a productive member of the team by resolving Network and MS incidents & requests, and liaising with technical teams in-house and 3rd parties to resolve all incidents & requests within SLA.• Ensure efficient and effective systems monitoring, housekeeping and preventative/corrective action e.g. Server performance, applications availability, applications performance.• Provide network and security management – network and application access control, remote access control, overall IT security analysis and protection including regular log reviews, DFS management for proper access control and patch updates across the estate.• Undertake and routinely monitor backup and recovery/restore processes.• Oversee any batch/scheduled jobs of SFTP transfer and secure file move across the estate, automating these using PowerShell and ensuring these complete successfully with appropriate controls/processes for proactive/preventive action if they fail.• Undertake proactive capacity and availability management and server performance management. Show less

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  Covéa insurance

  Oct 2021 - Mar 2022

  Mft specialist

  Managed File Transfers using Complete SFTPAutomating jobs via Windows Powershell and RoboFTP.Security tools & Technologies

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  Gluware, inc.

  May 2022 - now

  Service delivery

  Customer Service DeliveryNetwork Automation Tools Linux