Experience

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  Firstinland bank

  Jan 2008 - Jun 2008

  Executive banking trainee

  As an executive trainee, I underwent a robust and in-depth training on various aspects of banking, finance and business vis-à-vis general relationship to other facets of the economy. Areas covered included.Customer management, anti-money laundering, anti-terrorism financing, forex markets, treasury management, credit risk management e.t.c.

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  Finbank nigeria plc

  Jul 2008 - Jan 2012

  Conducted spot checks on branches to ascertain level of control compliance.Ensured established audit standards are applied throughout the IT infrastructureSupport the Team Lead with the development and evaluation of audit processes. Prepared reports on audit activities, findings, engagements and results.Assisted with the preparation of monthly risk profile and control compliance reports.Created production plans covering schedules, quality goals and labour requirements.Administered training to workers regarding internal control guidelines and standards. Show less Monitored data integrity to identify and resolve errors, inconsistencies, or discrepancies in customer transactions, account information, and financial reports.Conducted regular audits and reviews of data to identify and address any issues related to data quality or security, including identifying and investigating potential fraud.Collaborated with other departments, such as Risk Management or Compliance, to ensure data is accurate and up-to-date across all systems, including customer-facing applications and internal financial reporting systems.Ensure compliance with Central Bank, Financial Intelligence and anti-money laundering regulatory requirements related to data management and security at the branch/cluster level. Show less Handle financial and non financial transactions, and maintaining banking controls to ensure accuracy and compliance with high proficiency.Building strong relationships with customers, responds to inquiries and resolves issues in a timely and professional manner, and consistently delivers a positive customer experience.Maintains a high level of accuracy and attention to detail, ensuring the integrity of financial transactions and compliance with banking policies and regulations.Collaborated effectively with team members and managers to ensure efficient and effective banking operations.Achieved over 88% increase in customer satisfaction scores through exceptional customer service and problem resolution skills. Show less

  • Information Systems Audit & Internal Control Audit Assistant

    Jan 2011 - Jan 2012

  • Data Integrity Officer

    Dec 2008 - Dec 2010

  • Financial Services Officer

    Jul 2008 - Dec 2008

  • General Management Associcate

    Jul 2008 - Dec 2008
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  First bank of nigeria ltd.

  Feb 2012 - Feb 2020

  Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.Organised and carried out month-end, quarterly and year-end processes.Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.Optimised customer support by establishing collaborative service environment.Conducted briefing sessions for exchange of ideas and brainstorming among team members.Assessed accounts and accounting systems in cases of alleged criminal activity.Reconciled documentation discrepancies, ensuring correct reporting to senior leadership.Conducted regular reviews and official audits to validate recordkeeping and controls. Show less Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.Minimised discrepancies by effectively training employees on best practices, policies and procedures.Aided senior leadership by recommending corrective actions and improvements to company operations.Strategically scheduled and managed 20+ staff members, maintaining high-performing business operations.Analysed financial data to track and achieve budget targets.Streamlined operational efficiencies by establishing and implementing effective programmes. Show less Handled Western Union, Money Gram and RIA transfer transactions for diaspora customers.Renewed contracts promptly to maintain high-value client bases.Performed thorough risk assessments to minimise investment issues.Promoted new financial products for enhanced investment scope.Researched financial products thoroughly to provide thorough, reliable client guidance.Opened and closed currency exchange facilities, maintaining strict adherence to security procedures.Handled large quantities of cash safely and responsibly throughout deliveries and balancing procedures. Show less Resolved concerns with products or services to help with retention and drive sales.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Handled customer complaints giving timely feedbacks and escalating to responsible departments where necessary. Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.Managed high-volume customer queries simultaneously through effective multitasking.Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns. Show less Responsible for overseeing, testing, and improving controls built into the standards, guidelines, and practises controlling branch banking operations within the assigned cluster of coverage.Conduct branch visits to evaluate the physical control environment and ensuring implementation of control strategy in the discharges of functional responsibilities in the branches of coverage Conduct daily reviews of IT Control Report credit and other reviews that may be required with prompt rendition of reports periodically.Ensure every policy or procedure violation that is discovered while conducting control operations in the branch is fully documented and closure of internal control exceptions observed and raised during the conduct of control activities are judiciously tracked. Provided control advisory and decision support service to branch operation staff. Show less

  • Team Lead, Compliance & Customer Experience

    Jan 2020 - Feb 2020

  • Branch Operation Head

    Sept 2018 - Dec 2019

  • Head of Financial Services

    Oct 2016 - Sept 2018

  • Reconciliation & Records Officer

    Oct 2014 - Oct 2016

  • Assistant Project Coordinator/ Stakeholder Engagement Officer

    Dec 2013 - Oct 2014

  • Customer Service/Compliance Representative

    Feb 2012 - Nov 2013

  • Resident Internal Control Associate

    Feb 2012 - Nov 2012
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  First bank of nigeria ltd.

  Jan 2021 - Feb 2022

  Kyc/compliance manager

  Reviewed ownership and control structure of clients to identify all ultimate beneficial owners, KP, PEP etc., while carrying out independent verification of information provided by business for proper AML Risk Assessment and profiling.Interpreted and enforced regulatory policies and procedures including Anti-Money Laundering/financial crime policies.Offered comprehensive, specialized KYC knowledge throughout the onboarding and renewal process for a variety of corporate clients.Processed and analyzed KYC information from Clients and public sources, to ensure compliance with regulatory guidelines.Maintained an approach to proactively get processes and procedure right first time while also resolving issues and meeting remediation and refresh cycle deadlines.Collaborated with Relationship Teams, offering direct Client and Enhanced Due Diligence support.Played a key role in explaining KYC requirements, managing processing times, and enhancing the overall Client experience.Supported team management in driving outstanding performance across the team.Contributed to a positive and collaborative working culture, sharing knowledge, and enhancing operational processes.Ensures timely and apt communication and efficiencies between the KYC and Relationship Teams to expedite client delivery. Show less

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  Dalata hotel group

  Apr 2022 - Jul 2022

  Hospitality and ambience compliance

  Applied initiative and independent judgment within established guidelines to respond appropriately to the need for a high standard of ambiance in the facility.Working with the front desk team in ensuring that customers are delighted in every little way.

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  Barchester healthcare

  Aug 2022 - now

  Healthcare & support professional

  Support service-users with daily living tasks like providing company, sharing memorable moments and much more.Ensuring that service users recieve optimal person centered care and support according to care plans.Document personal health related observations related to wellbeing of individual service users.

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  Manpower

  Oct 2022 - Dec 2022

  Recruitment consultant

  Supported Management with the identification, selection and recruitment of staff for their vacancies.Assisted and supported individuals find and gain appropriate employment.Prepared reports and memos for internal and external clients.