Experience

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  Allied global

  Jan 2008 - Nov 2012

  Report analyst

  Customer Service Representative Quality oriented service on a one on one communication between direct clients and company, front man and first hand of client feedback, inflection on one time resolution communication, customer satisfaction and loyalty, under KPI's structure performance. Quality Assurance Analyst Proven, Disciplined, on going rigorous and comprehensive Quality/Performance oriented analysis on client/representative interaction, capacity of KPI recognition at plain sight, ability to describe valuable feedback, and data analysis to retrieved key points to increase revenue, lowering cost and improve quality services. Ad-Hoc Report Analyst Quality/Performance/Results oriented, Data Mining on quality services, result presentation, statistical analysis and presentation, Ad Hoc Reporting, System Administration assistance , Manage of Quality Auditors and Usability Analysis. Show less

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  Ptgi

  Dec 2012 - Aug 2014

  Enhanced on telecommunication, Global routing based on analytic cost/traffic/margin statistics, Quality & effectiveness on wholesale telecom, forecast & benchmarking to adquire, develop and sustain business within best of it class markets focusing on revenue/cost. In-depth and holistic pricing analysis of wholesale telecom sales, manage of critical insight on cost/revenue prices on business development. Enhanced on telecommunication, Sales Operation Support on global routing based on analytic cost/traffic/margin statistics, Quality & effectiveness on each route choice, manage of wholesale telecom routing on two switches.

  • Route Manager

    Nov 2013 - Aug 2014

  • Pricing Analyst

    Jun 2013 - Aug 2014

  • Global Support Analyst

    Dec 2012 - May 2013
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  Ptgi international carrier services

  Aug 2014 - May 2019

  --Managing operational finance team for Accounts Payable in both sections Variable Cost of Sales andServices, General & Administrative expenses (SG&A).-- Within variable cost of sales, managing around a 400 supplier accounts with different payment terms,around 600 invoices on a monthly basis, auditing accrual cost against invoices, disputes and cashdisbursement.-- Within AP SGA, managing cost by center accounting and budgeting. Scheduling payments and invoicesaudit against contracts, fix cost and expenses.--Managing Cash Flow reporting (Forecasting, Budgets, and Working Capital).--Managing Foreign Exchange Rate cost.--Sarbanes Oxley Act (SOX) compliance environment as a public company.--ISO Quality Service oriented and compliance environment as a certified company.--Knowledge of US GAAP, and US accounting, able to do general ledger reconciliations, journal entries.--Preparing of Monthly Financial Package of Balance Sheet and Profit & Loss Statement. Show less

  • Finance Lead

    Dec 2017 - May 2019

  • Senior Telco Audit Lead/ Finance AP Manager

    Dec 2015 - Nov 2017

  • Telco Auditor / Finance

    Aug 2014 - Nov 2015
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  Hcl technologies

  Jun 2019 - Jul 2024

  Leading cross-functional teams to facilitate automated billing at a Fortune 500 company. Improving customer satisfaction with high billing performance and customizable billing standards. Key contributor to AR reduction. Leading cross-functional teams to provide remote tech support with AR technology. Establishing an ErlangC Model Calculator customizable for incoming calls. Balanced Scorecard model for project KPIs. Forecasting skill and schedule coverage. Project quality assurance auditor and operational trainer..

  • Customer Billing Manager

    Nov 2021 - Jul 2024

  • Remote Technical Support Team Lead

    Jun 2019 - Nov 2021
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  Telus digital

  Oct 2024 - now

  Accounting manager