Karim Kanji

Experience

• 

  Ontario Auto Radio Inc.

  Feb 1999 - Jun 2003

  Assistant Manager

  Promoted from Team Leader to Assistant Manager within 6 months.Interviewed job candidates and made staffing decisions.Counted cash drawers and made bank deposits.Managed staff of 5 sales associates, 2 team leaders andAssigned employees to specific duties to best meet the needs of the store.Consolidated daily Sales ReportsResponsible for completing monthly employee schedules for approval by ManagerExamined merchandize to verify that it was correctly priced and displayed.Organized private mailbox system using mailbox manager software.Reported to the store manager regarding all store and staff issues.Trained and developed new associates on POS system and key sales tactics.Responsible for assuring daily store maintenance is carried outAssisted sales associates with difficult sales Show less

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  Art Of Noise Inc

  Jun 2003 - Jun 2016

  Retail Manager

  Managed staff of 14 sales Associates and 2 assistant managersAssigned employees to specific duties to best meet the needs of the store.Reordered inventory when it dropped below predetermined levels.Instructed staff on appropriately handling difficult and complicated sales.Hired, trained and evaluated personnel in sales and marketing.Planned budgets and authorized payments and merchandize returns.Scheduled and led weekly store meetings for all employees.Negotiated Yearly Purchase rebates with all suppliersNegotiated yearly Market Development Funds targets with all suppliers.Increased profits through effective sales training and troubleshooting profit loss areas.Completed profit and loss performance reports.Trained and developed new associates on POS system and key sales tactics.Implemented a new ordering process and identified poor work habits to improve process effectivenessGenerated repeat business through exceptional customer service.Responsible for ongoing store advertising and promotions through print and radio mediaResponsible for Annual Off-Site Sales events.Developed and implemented VIP sales events and strategies Show less

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  Terminix Canada

  Jun 2013 - Jun 2017

  Account Co-Ordinator and Customer Service Manager

  Managed Existing and Developed New Sales accountsIncreased repeat business by 65% through exceptional customer serviceIncreased new business by 35% within assigned territoryImplemented 30-60-90 development plans for all associates.Investigated and resolved customer inquiries and complaints in an empathetic manner.Cross-trained and backed up other customer service managers.Met all customer call guidelines including service levels, handle time and productivity.Solved unresolved customer issues.Responsible for yearly sales forecasts for assigned areaDeveloped strategies to meet monthly sales targetsPromptly responded to inquiries and requests from prospective customers.Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.Instructed staff on appropriately handling difficult and complicated sales.Hired, trained and evaluated personnel in sales and marketing. Show less

• 

  Toronto Community Housing

  Jul 2017 - now

  Responsible for overseeing High Needs Building projects from start to completion for for TCHC sites with tenant capacity exceeding 250 units. Managing multiple vendors for compliance as per scope of work and following up on all all warranty provisions.Developing and presenting all needs statistics , documents and reports to all levels of Management and tenants. Reports include cost analysis, success projection and warranty provisions.

  • Manager

    May 2023 - now

  • Supervisor

    Nov 2019 - May 2023

  • Project Lead TCHC High Needs Team

    Jul 2017 - Nov 2019