Francis (Franky) Dalog Jr.

Experience

• 

  Walt Disney World

  May 2015 - Aug 2017

  • Contributed to Disney's top-of-the-line resort experience by maintaining cleanliness in public areas and keeping guest-facing facades show-ready.• Providing parks and resort information to guests while working outdoors and indoors for extended periods under minimal supervision. • Maintaining pool decks to be cleaned and stocked with towels for the guests. Sustaining toiletries inside the restrooms for guest’s usage.• Responsible for upkeep for public areas being show-ready, including convention centers, lobbies, pool decks, parking lots, and bathrooms.• Partnered with Recreation and Housekeeping to ensure proper equipment was available Show less

  • Custodial Guest Services

    Jan 2015 - Aug 2017

  • Entertainment - Disney College Program

    May 2015 - Jul 2015
• 

  Disney Store

  Oct 2015 - Feb 2016

  Sales Associate

  • Greeted Guests with Disney language as they enter • Directing them to the products they are looking for• Recovering and maintaining sales floor• Handling money and assisting guests with their purchases• Making magical moments, to make the environment feel like the park

• 

  Westgate Las Vegas Resort & Casino

  Apr 2016 - Feb 2017

  In-House Greeter/VIP Concierge

  • Responsible for being in the lobby greeting families• Greet all guest as they arrive to check into resort• Ensure guests are directed to appropriate desk and/or areas as needed• Locate Sales Representative and making sure that they have picked up their tours• Assist other sales departments as needed

• 

  Walt Disney World

  Jan 2018 - Jul 2021

  Region: Saratoga Springs Resort + Old Key West Resort• Enforced Safety by ensuring areas meets current COVID-19 guidelines, with responsibilities including disinfecting high-touch areas and creating an atmosphere for physical distancing• Responsible for maintaining pool capacity within Covid-19 guidelines, keeping records of guest count to ensure safety measurements are being met• Partnered with Leadership to proactively coordinate guests on a mobile queue utilizing an iPad• Maintained pool deck cleanliness with custodial partnership, while monitoring guest activity Show less 3rd shift Concierge Cast Member at Caribbean Beach Resort• Evaluated and provided personalized service to guests to ensure a seamless vacation experience• Worked autonomously and maintained a high level of responsibility during overnight, including check-ins and outs• Tasked with confirming, updating, and delivering, resort transportation letters• Supported housekeeping to provide guests with any items they needed during overnight• Logged records of grocery, stroller, ECV/Wheelchair, and package deliveries as one of few cast members with bell services proficiencies Show less Bell Services Dispatcher• Answer Guests’ calls and responding to service requests • Greet Guests’ upon arrival at resorts while assisting with luggage • Facilitated efficiently and effectively to support luggage and grocery deliveries of 125+ check-ins a day partnering withbellmen utilizing HotSOS.• Collaborated with the Guests, Mears Transportation, and Disney’s Magical Express to ensure Guests’ transportation needs aremet.• Demonstrated ability to offer assistance and partnering with other lines of businesses to ensure Guests’ satisfaction during their stay while suggesting other activities that suits their needs and wants Show less

  • Recreation

    Oct 2020 - Jul 2021

  • Concierge

    Apr 2019 - Jul 2021

  • Bell Services

    Jan 2019 - Jul 2021

  • Merchandiser

    Jan 2018 - Jan 2021
• 

  Walt Disney World Swan and Dolphin

  Oct 2021 - now

  Guest Experience Expert - Concierge

  • 2024 Golden Pineapple Awards Nominee (CFHLA)• 2022 4th Quarter Star of Excellence Recipient • Proactively assess guests' needs and check in and out guests in a 349 rooms occupancy resort daily, utilizing Lightspeed, Guest Voice, Guest Experience Portal, and Crystal • Adaptable to rapidly changing lists of tasks while independently making decisions in a fast-paced environment• Partner with In-House Reservations to ensure Disney policies and benefits are being met up to standards for our guests • Develop and revise training materials, local standard operating procedure documents, and Disney partnership benefits guide as part of an elite training team• Provide personalized service to guests to ensure a seamless magical vacation experience between the resort and The Walt Disney World Property• Collaborate with Casting on LGBTQ+ initiatives, education, and training materials for the Triplex as a member of the AAPI and LGBTQ+ Associate Resource Groups and Take Care Committee Show less