Kratika More

Experience

• 

  Vardhan Consulting Engineers

  Jun 2020 - Jul 2020

  Financial Analyst

  • Secured funding for 5 long-term infrastructure projects, totalling £40 million. • Developed 10 comprehensive financial models, incorporating cash flow projections and interest rates, resulting in accurate project feasibility assessments. • Led 3 funding initiatives, optimizing capital allocation and securing £15 million in additional funding for critical projects. • Presented 5 reports summarizing financial analysis results to senior management, facilitating informed decision-making and strategic planning. Show less

• 

  ICICIdirect

  Aug 2021 - Jun 2023

  Customer Service Advisor

  • Managed escalated customer grievances via email, phone, and in-person regarding trading and investment activities, achieving resolution and exceeding service expectations. • Successfully resolved 90% of customer issues by listening empathetically and solving problems proactively. • Leveraged analytical skills to identify root causes of recurring customer issues, resulting in a 70 % decrease in complaint volume. • Empowered peers and new hires through tailored training, boosting team knowledge and reducing call times by 25 % in a month. Show less

• 

  University of Nottingham

  Sept 2023 - now

  Senior Course Representative

  • I serve as a hub for feedback from my peers, so we can make the course the best it can be for the future.• Collected and compiled data on issues being faced by peers on the course• Tabulated and analyzed the recurrent problems and deliberated views with other representatives• Spearheaded the negotiations to address the said issues in forum meetings with senior staff

• 

  Blackmont Consulting

  Mar 2024 - now

  Business Consultant

  • Spearheaded initiative addressing UK international student housing challenges, resulting in a 40% increase in affordable options. • Collaborated with universities and housing providers to address international student needs. • Proactively monitored housing regulations, ensuring 100% compliance and adaptation to market changes. • Utilized data analysis to research UK housing market trends, informing strategic decision-making. • Presented reports, guiding clients to address accommodation challenges based on research findings. Show less

• 

  Marks and Spencer

  May 2024 - now

  Customer Assistant

  • Delivered outstanding customer service, leading to a 20% increase in positive customer feedback.• Achieved monthly sales targets consistently by implementing effective sales strategies.• Trained new employees on company policies, product knowledge, and customer service techniques.• Managed stock levels and organized store displays to enhance product visibility and accessibility.• Ensured compliance with health and safety regulations, contributing to a safe shopping environment.