Christine Howell

Experience

• 

  John Hancock Financial Services

  May 2009 - Sept 2010

  Sales Representative

  As a Licensed Broker (Series 6 & 63) I determined customers’ financial needs and prepared proposals to sell services to fulfill their monetary goals such as life insurance, long term care, and estate planning.

• 

  Lincoln Financial Group

  Sept 2010 - May 2012

  Consulted on behalf of our sales team to the home office operations department on opportunities for improved submission efficiencies and quality improvement ideas. Orchestrated training on a national level for new Sales Support Specialists; along with ongoing training to our 60+ Sales Support Specialists in the field Managed the entire implementation of a sold account by verifying and collecting required documents from all 10 sales representatives in the Dallas Hub; which also consisted of collaboration with 16 sales specialists, underwriters, account managers, enrollment specialists, and unlimited interaction with brokers and new clients.

  • Sales Productivity & Training Consultant

    Aug 2011 - May 2012

  • Implementation Manager

    Sept 2010 - Aug 2011
• 

  Four Winds Center of Nutrition & Dietetics

  Jun 2012 - Oct 2014

  Office Manager

  Applied my servant leadership skills to lead my team towards Good Manufacturing Practice (GMP) compliance along with improving HIPAA regulations within the clinic. Managed employee schedules, resolved staff and customer conflicts, delegated tasks appropriately, created and documented new standard operating procedures, and performed regular audits all while improving the bottom line of the clinic through increasing the owner's client base.

• 

  Warner Pacific Insurance Services

  Aug 2016 - Mar 2018

  I created a six-member team of Large Group and Level Funded Rating Analysts to provide medical quote presentations with a consultative approach to licensed brokers through the Warner Pacific General Agency. Created the Ancillary Rating Analyst position within Warner Pacific where I provided a consultative quoting service to licensed brokers through pre-sale underwriting, plan design recommendations, quality checks, and post-sale implementation assistance. Served as a case advocate by scrumming new business contracts post-sale as a quality check before delegating to the appropriate team members. Implemented a new training method of seasonal staff for 4th quarter readiness.

  • Large Group Rating Analyst

    Jun 2017 - Mar 2018

  • Ancillary Rating Analyst

    Sept 2016 - Jun 2017

  • New Business Specialist

    Aug 2016 - Sept 2016
• 

  Help On Demand powered by BigWave Systems

  Mar 2018 - Mar 2021

  Senior Customer Success Manager

  My primary role is to lead all client facing projects to ensure they are achieved above and beyond the expectations of our customers. I accomplish this goal by serving as a liaison between the customer and our IT scrum team which includes consistent management of change control and quality assessments.

• 

  Tegria

  Mar 2021 - now

  • ServiceNow Operations Manager

    Apr 2024 - now

  • Manager of Transformation & Analytics Team

    Aug 2022 - Apr 2024

  • Transformation Lead

    Mar 2022 - Aug 2022

  • Managed Services IT Project Manager

    Mar 2021 - Mar 2022