Ross C.

Experience

• 

  Qantas

  Jun 2000 - now

  - Responsible for any issues that arise in all cabins of aircraft- Providing leadership expertise and support for all cabin crew, with a direct accountability for Service, Safety and People Management - Supporting and driving the delivery of the Qantas Group strategies - Managing the delivery of exceptional inflight customer experience to such a standard that positively differentiates Qantas as the world’s leading airline- Managing emergency & non-normal situations in line with Qantas policies & procedures- Maintaining knowledge of current safety & security requirements, and maintain proficiency in Emergency, Security & Medical procedures Show less

  • Customer Service Manager

    Jul 2016 - now

  • Customer Service Supervisor

    Jun 2015 - Jun 2016

  • Long Haul Flight Attendant

    Jun 2000 - May 2015