Michelle Guerra

Experience

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  BMC Software

  Jan 2005 - Jan 2015

  As a skilled training operations specialist, I streamlined internal operations and training procedures, developed unique training programs based on product alignment, and implemented a skills assessment program to evaluate employees' knowledge of over 400 products, resulting in global visibility of skill levels. I facilitated internal training delivery, procured a new LMS, and created specialized reports for management to track consultants' activity and skill growth. With strong communication skills, I provided training for program utilization, promoted and advanced programs, and offered technical support to resolve issues. Show less

  • Sr. Enablement Manager

    Jan 2014 - Jan 2015

  • Technical Enablement Manager

    Jan 2011 - Jan 2014

  • Sr. Program Enablement Specialist

    Jan 2008 - Jan 2011

  • Software Consultant

    Jan 2005 - Jan 2008
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  American Bureau of Shipping (ABS)

  Jan 2015 - Jan 2015

  Sr Learning Analyst

  Bringing my process improvement mindset, I optimized ABS Learning Center's operations by streamlining monthly reporting through improved procedures. I implemented a framework to oversee training and certifications, eliminating the need for time-consuming manual changes. As an SME and LMS trainer, I offered technical support and resolved issues.

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  Michelle Guerra

  Jan 2016 - Jan 2023

  Business Operations Designer

  As an experienced project manager, I focused on customer satisfaction and team synergy. I excel at identifying improvement opportunities and providing strategic direction to enhance operational processes. My skills include risk assessment, issue tracking, and status reporting to ensure on-time project delivery. I have achieved success in implementing improved processes for operational management, creating tailored communication processes, and implementing self-payment options for customers, reducing human intervention. Additionally, I have developed a streamlined approach for data entry and management of leads and jobs while acting as an ERP provider liaison. Show less

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  VelocityEHS

  May 2023 - now

  Senior Business Analyst

  Results-oriented professional skilled in gathering business requirements, writing user stories, and driving successful project outcomes. Proven ability to interact with clients, understand their underlying business challenges, and define priorities. Experienced in managing Agile projects and backlogs. Known for becoming an "app expert" and advocating for customer needs. Committed to delivering user-centric solutions that drive business impact. Effective leader for driving the execution of business strategies and projects. Trusted partner to my team members and stakeholders, ensuring on-time project delivery and scope adherence. Proficient in stakeholder management at all organizational levels. Demonstrate accountability, integrity, and the ability to handle multiple priorities with creativity and a sense of urgency.* Led the creation and implementation of comprehensive sales process documentation, defining system procedures, best practices, and workflows that resulted in enhancing team efficiency and facilitating seamless onboarding for new employees.* Successfully spearheaded the development and implementation of a comprehensive SharePoint site for the Business Intelligence and Data Governance team, resulting in providing self-serving resources for our stakeholders. * Established a streamlined service request form, optimizing internal processes and improving efficiency and awareness among the team resulting in simplified requests and gathering of details and requirements. * Curated and delivered engaging bi-monthly newsletters, fostering increased engagement and communication among stakeholders, leading to heightened awareness and participation in organizational initiatives. Show less