Edwina Appiah Fordjor

Experience

• 

  Millicom International Cellular (Tigo)

  Nov 2011 - Jul 2013

  Resolved Customer complaints and request.Responsible for cross selling company products and services. Meet sales target more often by 75%.Helped train new members of the team.Relieved Call center executives due to vast knowledge of procedures, products and services.Built ideas for campaigns on the Company's Social media page which lead to an increase in consumer participation by 7%. offered the best of customer service to clients, while educating them oncompany’s products and services.Solved client issues that were network related.

  • Social Administrator

    Oct 2011 - Jul 2013

  • Customer Service Representative

    Nov 2011 - Nov 2012
• 

  Guaranty Trust Bank Ghana limited

  Aug 2013 - Apr 2015

  Customer Service Representative/Funds Transfer

  Opened accounts and associated documentation and data capture.Cross selling bank products and services.Attended to client requests for visa cards, cheque books, account statement, sms and internet banking.Processed remittance services for payment.Tilled out cash to tellers.ATM and Vault custodian.Identified potential business, clients and made referrals to appropriate unit.Remittance TellerFunds Transfer

• 

  Lufthansa Aviation Training GmbH

  Nov 2017 - Aug 2018

  Training Administrative Assistant

  Registered Students into their respective aviation courses and updated their respectiveadministrative folders in accordance with the guidelines of the German Civil aviation Authority(LBA). Scheduled course timetable, administration and monitored student examinations and retakes.

• 

  Capita

  Nov 2021 - Oct 2023

  investigating billing issues related to accounts and ensuring correct resolution in relation to billing Processing of Payment on accounts and setting up pay plans.

  • Billing Specialist

    Mar 2022 - Oct 2023

  • Credit &Collections Advisor

    Nov 2021 - Mar 2022
• 

  AIB

  Nov 2023 - now

  Branch Customer Advisor