Rahul Gupta

Experience

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  Tele Atlas

  Aug 2000 - Nov 2003

  Software Test Engineer

  Study of Specifications or Functional analysis of Projects, Analysis Reports, Preparing Test Plan & TestCases, Reviewing Test Cases of Jr. Test Engineers, Peer Reviews, Team Management, Imparting Training. Projects undertaken INCA, Ta-Mapper.

• 

  Granada Services Limited (IEnergizer)

  Nov 2003 - Jan 2005

  Customer Care Executive

  BPO, Outbond Debt Collection calls, Team Lead

• 

  Airtel

  Jan 2005 - Mar 2007

  Retention Specialist - Team Lead

  Attending difficult customers or customers requesting disconnection.Retaining with best possible way out and upto customer satisfaction.Seat Allocation, Team Management

• 

  HCL Technologies Ltd

  Apr 2007 - Jul 2017

  Sr. Manager - Facilities Administration

  Crises Management, BCP Creation advisor and governance for Enabling Function ie Admin, HR, ITSeat Management, Occupancy Planning, Facility Management, Automation, Team Management, P2P

• 

  JLL Bank of America

  Jul 2017 - Feb 2020

  Manager (Moves), Gurugram City Lead

  Occupancy Planning, MAC, Policy Making/Rollout/Implementation, Restack & Facility consolidation, FMS update, Censor Technology implementation to achieve scientific and logical occupancy data.Client Management & Reporting

• 

  CBRE @ Uber

  Feb 2020 - Jun 2020

  AGM Workplace Strategies, South Asia Lead

  CAFM update with workstation info/capacity, Policy framing and implementation, Setting up new offices, facility/floor drawing management (CAD), Workplace Management including flexi seats in Co-Works & shared seats, Seat Utilization Optimization, Imparting training as SME, Quality enhancement by introducing effective policies and procedures (SOPs)

• 

  JLL - Google

  Feb 2023 - now

  Director Occupancy Planning and Management (Hub Lead - NCR, MUM, PNQ)

  people management, client management, perception management, Data integration, floor drawing management, Facility Consolidation, Team Restack Planning, Trend Analysis, CAFM update, Automation, Occupancy Planning, portfolio expansion, Apprentice & Interns Accommodation, MMR, QMR