Nikhil Singh

Experience

• 

  Tata Consultancy Services

  Aug 2012 - Jun 2015

  • Responsible for creation of an enterprise-wide web based application for a govt client.• Owned complete delivery of Audit module, thereby helping govt officials manage internal and external audits digitally, increasing productivity by 70%• Responsibilities included creation of Requirement traceability matrix, Functional Requirement Specification, System Requirement Specification, communicating requirements to development and quality team, conduct functional testing and impart user training. Show less

  • Business Analyst

    May 2013 - Jun 2015

  • Associate Business Analyst

    Aug 2012 - May 2013
• 

  Adobe

  Jun 2015 - now

  • Lead Digital Experience customer 360 by helping customer-success, post-sales and product teams put customers at their heart of their business to deliver better outcomes and grow net-dollar retention.• Overall increase in productivity by ~60%, while increase in retention and adoption by ~20% YoY.• Worked with a wide range of stakeholders to launch the products - pilot customers, design partners, leadership, engineering, go to market, licensing & provisioning, pricing, sales, support, solution engineering and documentation. The collaboration continued beyond launch too and that resulted in super successful product with a great possibility for future. Show less • Responsible for creation of B2B based Adobe’s Creative and Document Cloud subscription license management web-based application.• Managed the product right from inception to launch, helping Enterprise and Small and Medium Business Customers manage bulk licenses purchased from adobe, thereby increasing license management and client’s productivity by nearly ~50%.• Responsibilities included but not limited to defining product vision, strategy and roadmap, working closely with internal and external stakeholders, customer discovery while aiming towards achieving product market fit. Show less • Conceptualized and launched end-to-end workflow-based web application to help manage Recurring Revenue Subscription for Adobe’s Digital Experience Cloud, increasing CSMs productivity by 60%• Developed enterprise-wide workflow-based web application to help manage Attrition for Adobe’s Creative and Document Cloud, increasing CSMs productivity by 60%• Managed and launched several Analytical Dashboards, Reports and Analytical Cube to provide intelligent insights, smart alerts, call to actions, while catering to self-serve needs of customers.• Responsibilities included creation of Requirement Elicitation, User Stories creation and grooming, Prioritization, conducting functional testing and imparting user training. Show less

  • Senior Product Manager

    Mar 2020 - now

  • Product Manager

    Jan 2018 - Mar 2020

  • Program Manager

    Jan 2016 - Jan 2018

  • Senior Business Analyst

    Jun 2015 - Jan 2016