Daniel Palacios Venegas

Experience

• 

  Grupo IDESA

  Jun 2012 - Dec 2012

  Procurement Intern

  Grupo IDESA is one of the biggest chemical products companies in Mexico and leader of the industry in the region.• Vendors Management for specific lines of products.• Purchase order processing, management, and tracking.• Cooperate with purchase and acquisition decision-making.• Support import processes of chemical and dangerous materials.

• 

  CompuCom

  Jan 2013 - Dec 2014

  Finance Analyst

  CompuCom is one of the IT leading companies in the world with offices in USA, Canada, Mexico, Costa Rica and India with a wide range of services for different stakeholders.• Vendors Relationship Management• Invoice and Purchase Orders Processing• Data Analysis and Reporting• Tracking and update transactions

• 

  AIESEC en México

  Jan 2014 - Jun 2016

  Key Account Management Director

  AIESEC is the world's largest non-profit youth-run organization. An international non-governmental, non-profit organization provides young people with leadershipdevelopment through cross-cultural global internship and volunteer exchangeexperiences.• Coordinate and manage national partnerships with different business, governmentand positioning stakeholders such as PwC, GSK, and IMJUVE for exchangespurposes.• Coordinate stakeholder's experience and creation of new products portfolio.• Elaborate and implement customer Experience programs, systems andframeworks. Show less

• 

  AIESEC in Mainland of China

  May 2016 - Aug 2017

  Customer Experience Manager

  AIESEC in Mainland of China is the biggest youth organization in the country withmore than 60 local offices in 21 cities, aimed to provide international and multiculturalexperiences to +7000 persons each year.• Responsible for customer relationships management systems, KPI’s and strategiesimplementation.• Execution of international cooperation projects between AIESEC in Mainland ofChina & AIESEC offices overseas.• Product management of services through data analysis, portfolio budget creationand tracking for final decision strategies making. Show less

• 

  Bosch México

  Sept 2017 - May 2021

  • Management and tracking of the International Assignments Central Directive for Outbound Assignments in Mexico. • Ensure that the International Assignments Central Directive is properly managed for each case resolution.• Create associates communications tools, guidelines, and manuals to assure a continuous improvement of the international assignment experience.• Tracking of migration processes to get the work visas for outbound assignees. • Give inputs to find ways of improving processes, policies, or tools related to International Assignments processes.• Customer Experience management, tracking and improvement. Show less

  • Global Mobility Specialist

    Jan 2019 - May 2021

  • Outbound International Assignments Analyst

    Sept 2017 - May 2021
• 

  G-P/Globalization Partners

  May 2021 - Aug 2024

  • Manage all post-sales activity for G-P’s customers through strong onboarding, progressive adoption activities, operational day-to-day support, relationship-building, product knowledge, planning, and execution.• Educate decision makers of assigned accounts on G-P’s value proposition aligned to customers’ business objectives and articulate how G-P solutions can help them achieve their business outcomes. • Seek out and be fully accountable for revenue growth of assigned accounts through expansion, cross-sell, and up-sell opportunities; continuously expanding key customer contacts to unlock the potential of how G-P’s products can support the customers’ business.• Establish competitive advantage by developing value-proposition presentations and specialized business plans for customers that drive business outcomes and align the right solution for customer needs to generate expansion opportunities.• Participate in cross-functional projects that impact the evolution of customer experience, sharing best practices to drive projects to completion.• Customer Advocacy, product, industry expertise, and project management. Show less • Managing customers as they expand into +187 countries around the globe.• Build and retain positive relationships with customers that ensure positive feedback and referrals. • Post-sales driven customer experience.• Helping new customers navigate global expansion while working to grow existing customer base into new countries.• Handle ongoing matters with new and existing customers to resolve queries.• Advise on benefits, international payroll queries and other customer matters that invariably arise for customers hiring internationally.• Preparing and reviewing locally compliant employment contracts.• Maintaining the Globalization Partners’ database of Global Professionals & Customers.• Work cohesively with all other departments to ensure the growth of the company.• Adhere to defined SLA’s and continued customer satisfaction.• Take on and lead projects on top of account management. Show less

  • Sr. Customer Success Manager

    Apr 2023 - Aug 2024

  • Sr. Associate - Account Management

    Jan 2022 - Apr 2023

  • Associate - Account Management

    May 2021 - Dec 2021
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  6sense

  Aug 2024 - now

  Customer Success Team Lead