George Mercer

Experience

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  Superior Computer Specialties

  Mar 1983 - now

  Principal Owner

  Services small businesses with instant backup-upgrade-recovery to new Windows 10 operation on in-place hardwareProvides superior customer support in software installation, upgrades, troubleshooting, virus control, and system recovery of Microsoft Windows and Apple Macintosh based operating systems.Provides network support and security in both wired and wireless connectivity.Custom built computer systems and networks per customer requirements.Provided local and remote support through command line manipulation of left-slash(DOS) and right-slash (LINUX/UNIX) systems. Show less

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  BellSouth

  Mar 2000 - Nov 2005

  Multimedia Technician

  Provided outstanding technical leadership provisioning the virtual infrastructure to enable the delivery of next generation Internet service (The CLOUD) to multiple Southern states. Used command line scripting in the AT&T Unix System 3 environment to automate and expedite system processes.Provisioned broadband (DS3) ports on Ascend/Lucent equipmentProvisioned virtual connections (PVCs) between broadband switches (ATM) and multi-customer servicing network elements (DSLAM) in the virtual connection fabric (Naviscore)Remotely provisioned this newly installed equipment (Alcatel, Cisco, Lucent, Marconi, and Pulsecomm) at Central Office (CO) and remote sites.Remotely logged in to equipment (Telnet) to issue commands to implement software and provisioning changes.Troubleshot field digital carrier systems (T1, DS3, and SONET RINGS ) with technicians at various sites.Coordinated with Engineering to schedule and execute software and/or infrastructure upgrades and rearrangements with minimal service disruption of these broadband carrier circuits Used various internal ticketing and tracking systems (ADOTS, ELMOS, TURKS, WAFA, etc) to document and expedite the work done. Show less

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  Metropolitan Atlanta Rapid Transit Authority

  Mar 2008 - Jan 2013

  Computer-Radio Maintenance Technician

  Recognized by Director level management for leading two shifts of technicians while interfacing with multiple departments (mechanical, inventory, planning, scheduling, etc) leveraging the ORACLE database to deliver outstanding performance in the electronic technical maintenance of a fleet of 316 buses at the metropolitan regional level. The systems included logical mobile equipment: Trapez MDU (Mobile Date Unit), IVLU (Integrated Vehicle Logic Unit) for Automatic Vehicle Location, communications and announcements), trunking base station radio units (Motorola TeNSr/800, QUANTAR etc), and fire alarm control panels.Maintained fiber optic based station train control, digital communications, and networks.Maintained integrated console telecom and radio systems in the MARTA emergency-911 call center. Show less