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Andrew Roberts

Andrew Roberts

Medical Secretary

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location of Andrew RobertsBerlin, Berlin, Germany

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  • Timeline

  • About me

    Teaching Artist and Team Leader

  • Education

    • Univeristy of Leeds

      2005 - 2008
      Bachelor of Arts (BA) Drama and Dramatics/Theatre Arts, General

    • University of Leeds

      2011 - 2013
      Master of Arts (M.A.) Drama and Dramatics/Theatre Arts, General Merit

  • Experience

    • Leeds Teaching Hospitals NHS Trust

      Aug 2011 - Nov 2013
      Medical Secretary

      Surgical transcriptions of operation notes, clinical notes, and other audio recordings. Registering patients in clinics and within a pathology setting. Managing the movement of samples around hospitals. Speaking with patients in order to coordinate their hospital visits. Referring patients to other specialties within the hospital. Specialist terminology in: hepatobiliary, general surgery, dermatology, obstetrics and gynaecology, and cytology.

    • University of Leeds

      Aug 2011 - Apr 2013
      Note Taker for Deaf and Disabled Students

      Taking notes for deaf and disabled students. Ensuring lecture notes are in a clear and understandable format to benefit the student's learning. Attending lectures in various subjects demonstrating an ability to precise and communicate complex information effectively.

    • Royal Brompton & Harefield NHS Foundation Trust

      Jan 2014 - Nov 2016
      Coordinator to the Lead Clinician in Clinical Risk / Human Factors Coordinator

      Developing, project managing and implementing a Human Factors in healthcare training programme.Coordinating Trust wide monthly clinical governance updates. Creating medico-legal correspondence, dealing with clinical claims. Implementing and project managing an annual Trust-wide Quality Improvement competition. Maintaining the Trust's mortality database, including creating reports pertaining to mortality within the hospital.Creating content for, and maintaining, the department's intranet page. Providing user assistance for Datix incident reporting and claim tracking system. Providing personal assistance to the Lead Clinician in Clinical Risk (e.g diary/access management, administrative support). Creating quarterly Patient Safety Bulletins.Coordinating a symposium in Patient Safety in Acute Cardiac Care. Show less

    • Booking.com

      May 2017 - May 2019
      Customer Service Specialist

      Answering customer queries and complaints by phone. Liaising with hoteliers and training them how to use the extranet system. Responding to customer email correspondence.

    • N26

      Nov 2018 - May 2019
      Customer Service Specialist

    • InterAct English

      May 2019 - now
      Teaching Artist / English Tutor.

    • The Language Farm

      Aug 2019 - now
      Camp Counselor

    • Longbridge.ch

      Jan 2020 - now
      Camp Counselor

  • Licenses & Certifications

    • Teaching English as a Foreign Language (TEFL)

      TEFL GRADUATE LTD
      Sept 2019

    • PRINCE2 Practitioner in Project Management

      BCS, The Chartered Institute for IT
      Jun 2016
      View certificate certificate

    • PRINCE2 Foundation in Project Management

      BCS, The Chartered Institute for IT
      Jun 2016
      View certificate certificate