Yogesh Patil

Experience

• 

  Event management

  Oct 2010 - Jan 2012

  Event Coordinator Assistant
• 

  Adlabs Imagica

  Feb 2013 - Oct 2018

  • Provide upscale guest service experiences for guests throughout their visit. Ensure guests are properly greeted upon their arrival. Monitor daily bookings and ensure Rides and attractions are prepared prior to check-in. • Coordinate luggage collection and storage. Oversee check-in and check-out procedures, including group bookings and financial transactions. • Actively listen to and resolve. complaints Ensure special guests, like disabled people, the elderly, children, and VIPs, receive personalized services. • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns. • Inform guests of our park services, including restaurants and retail options. • Promote all park amenities, conveniences, and offers. • Manage guest relations team to ensure we comply with all standards and operating procedures. • Appraise team’s performance and produce regular reports. • Examine daily duties, assign tasks and check on progress. • Analyse guest feedback from the feedback form and online reviews and suggest ways to improve ratings. • Establish friendly relationships with regular park guests. Show less • Helps ensure Artistic and Thematic integrity of Rides and Attractions.• Assist the Manager and Talent Acquisition in hiring, training, and development of Rides & Attractions team members.• Responsible for managing all Team Members by setting work expectations and leadership standards.• Offer consistent and timely feedback to hourly staff to ensure effective communication between management and staff.• Develops and implements programs to improve guest and Team Member satisfaction.• Ensure appropriate and timely investigation and response to guest and Team Member concerns.• Maintains the operational efficiency of rides & attractions during park hours and seasonal/special events.• Oversee Team Member reviews and counseling to ensure all guidelines and policies are followed.• Encourages Team Member development and participates in Team Member interviews for Premium roles.• Serve as a designated duty manager for the daily area operation, weekly as scheduled.• Assists in creating, maintaining, and supporting the labor, Training, and non-labor budgets.• Review and approve all daily staff time and attendance forms for accuracy.• Provide a daily summary of day-to-day operations.• Work closely with Technical Services on venue repairs and upkeep.• Oversee operational compliance, safety, and training requirements. Show less • Supervises and oversees the daily operation of rides and shows to ensure proper staffing, capacity, efficiencies, crowd control, and Guest service standards are being met. Performs coverage of a specific attraction (or multiple attractions), is responsible for overseeing the operation, responds to Guest and operational issues communicate with various operational partners, and are the first responder to operational and Guest issues.• Ensures the safety of Guests and Team Members by reviewing and revising safety practices and procedures and responding to potentially unsafe conditions. Coaches and uses counseling forms to document and maintain safe Team Member actions in accordance with IMAGICAA policy.• Responsible for developing, coaching, and counseling daily Team Leaders and Rides & Attraction Attendants. Manages labor budgets for assigned attractions. Monitors, tracks & records overtime and training projections and results. Mitigates overtime by adjusting staffing according to daily attendance projections. Analyzes and responds to various reports including but not limited to Guest comments, capacity, downtimes, and incident reports.• Focuses on Guest and Team Member satisfaction. Ensures that each Team Member is meeting IMAGICAA service standards and assisting Guests while maintaining an efficient, safe, and pleasant environment. Maintains positive relationships and partners with other IMAGICAA departments to ensure that departmental goals are being met while maintaining IMAGICAA standards. Responsible for maintaining the quality, cleanliness, and facility maintenance standards to ensure the assigned venues are “Show Ready” for our guests at all times. Also responsible for maintaining the quality, cleanliness, and facility maintenance of venue(s) back of house areas.• Understands and actively participates in Environmental, Health & Safety responsibilities by following established IMAGICAA policy, procedures, training, and team member involvement activities. Show less

  • Assistant Manager Park operations (Admissions & GRE)

    Aug 2017 - Oct 2018

  • Assistant Manager - Theme park Operations (Rides & Attractions)

    Apr 2016 - Aug 2017

  • Supervisor - Theme Park Operations (Rides and attractions)

    Feb 2013 - Mar 2016
• 

  Arved Ajwa Theme Park PVT. LTD.

  Oct 2018 - Feb 2020

  Operations Manager

  Theme Park Operations ManagerI was responsible for every aspect of the day-to-day running of a theme park. This includes key functions, such as managing the guest experience, strategic planning, and development, monitoring health and safety, to being a theme park Operations Manager to propose and implement strategies to constantly improve guest satisfaction and park development.* Ensure all parts of the park are operating effectively in terms of staff and equipment* Oversee the effective application of health and safety regulations and risk assessment to ensure a safe environment for park employees and visitors.* Plan and implement strategies to achieve continual improvements in visitor and employee satisfaction* Create new events and experiences for visitors* Set budgetary and cost control strategies* Project manage general park developments, including ride design* Liaise with contractors, e.g. for the installation and integration of facilities* Deal with human resources and personnel* Build effective staff teams, through performance management, training, and development* Keep abreast of developments in the industry, both internal and external, such as changes in legislation* Understand local community issues and build relationships with local government and external partners* Maintain a critical oversight of marketing functions* Monitor competition. Show less

• 

  Cube Construction Engineering Ltd.

  Dec 2020 - Jul 2022

  Project Manager

  As Project Manager of Robotics Gallery, I am responsible for directing all aspects of Robotics Gallery services, In particular, Ensuring that all Robots and Their exhibits are operated safely in accordance with Gallery Policies and procedures. To promote good business practices within the department with a special focus on achieving the highest possible standard.

• 

  Smaaash Entertainment Pvt. Ltd.

  Jul 2022 - Mar 2025

  As a Center Manager, I oversee the daily operations of the gaming center, ensuring a seamless and engaging experience for customers. My role involves:✅ Managing and optimizing center operations for efficiency and customer satisfaction.✅ Leading and training staff to deliver top-notch service and technical support.✅ Driving business growth through strategic marketing, promotions, and community engagement.✅ Ensuring smooth functioning of gaming equipment, network infrastructure, and overall center maintenance.✅ Organizing tournaments and events to attract and retain gaming enthusiasts.✅ Handling customer relations, feedback, and issue resolution to enhance user experience.Passionate about creating an immersive gaming atmosphere that fosters competition, entertainment, and a thriving gaming community. Show less - Responsible for the day to day operation and management of the family entertainment center- Responsible for delivering key performance indicators such as sales, cost of sales, operating costs, customer satisfaction, employee retention etc.- Full responsibility and accountability for the overall quality of presentation, maintenance and customer satisfaction level- Management of assets within the center in terms of cleanliness, maintenance, preventative programs for rides and machines as well as the quality of the displays- Full accountability for the operating costs- Negotiate with and manage external partners needed to operate the center (i.e. cleaning, security etc.)- Provide motivational leadership to the team- Develop and implement promotional and marketing activities for the center. Show less

  • Center Manager

    Mar 2023 - Mar 2025

  • Center Manager

    Jul 2022 - Feb 2023