Luke Bush

Experience

• 

  IBM

  Apr 2007 - Mar 2018

  • Senior/Team Leading responsibilities when required • Primary support focal point for all 34 Myer Executives and their Assistants• Problem solve hardware/software issues for 1000 onsite clients• Hardware/Software deployments for new and existing users• Escalation point for high priority issues that require immediate action• Problem solve hardware/software issues for 65 stores Australia wide• Provide on call support 24 x 7• Perform testing and software deployment of updates/applications• POS support/rebuilds• Tracking of assets through asset management• Provide procedural instructions for users• Involved In New Store Openings and Store Closure projects• Involved in complete overhaul of store infrastructure and back office equipment• Implementing new procedures to be used by colleagues to provide better support.• Ticket analysis/reporting for the account team• Regular face to face meetings with client to review performance/procedures Show less

  • Desktop Support Team Lead

    Jun 2016 - Mar 2018

  • Desktop Support Specialist

    Apr 2007 - Jun 2016
• 

  Kloud Solutions

  Mar 2018 - Sept 2019

  Cloud Engineer
• 

  Telstra Purple

  Sept 2019 - Mar 2021

  • Infrastructure Consultant

    Jan 2020 - Mar 2021

  • Cloud Engineer

    Sept 2019 - Jan 2020
• 

  Arinco

  Mar 2021 - Jul 2023

  Consultant
• 

  Capgemini

  Jul 2023 - now

  Senior Manager