Luke Bush

Luke Bush

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location of Luke BushMelbourne, Victoria, Australia

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  • Timeline

  • About me

    Senior Manager at Capgemini

  • Education

    • Upwey High School

      1996 - 2001
      High School
  • Experience

    • IBM

      Apr 2007 - Mar 2018

      • Senior/Team Leading responsibilities when required • Primary support focal point for all 34 Myer Executives and their Assistants• Problem solve hardware/software issues for 1000 onsite clients• Hardware/Software deployments for new and existing users• Escalation point for high priority issues that require immediate action• Problem solve hardware/software issues for 65 stores Australia wide• Provide on call support 24 x 7• Perform testing and software deployment of updates/applications• POS support/rebuilds• Tracking of assets through asset management• Provide procedural instructions for users• Involved In New Store Openings and Store Closure projects• Involved in complete overhaul of store infrastructure and back office equipment• Implementing new procedures to be used by colleagues to provide better support.• Ticket analysis/reporting for the account team• Regular face to face meetings with client to review performance/procedures Show less

      • Desktop Support Team Lead

        Jun 2016 - Mar 2018
      • Desktop Support Specialist

        Apr 2007 - Jun 2016
    • Kloud Solutions

      Mar 2018 - Sept 2019
      Cloud Engineer
    • Telstra Purple

      Sept 2019 - Mar 2021
      • Infrastructure Consultant

        Jan 2020 - Mar 2021
      • Cloud Engineer

        Sept 2019 - Jan 2020
    • Arinco

      Mar 2021 - Jul 2023
      Consultant
    • Capgemini

      Jul 2023 - now
      Senior Manager
  • Licenses & Certifications

    • Jamf Certified Associate

      Jamf
      Jan 2020
      View certificate certificate
    • Microsoft 365 Certified: Modern Desktop Administrator Associate

      Microsoft
      Sept 2020
      View certificate certificate
    • Microsoft Certified Solutions Associate (MCSA) Office 365

      Microsoft
      Oct 2017