Sebastian Farhat

Experience

• 

  Publix Super Markets

  Nov 2020 - Jul 2023

  Cashier Customer Service

  • Excel in going above and beyond to ensure smooth operations, including closing night functions. • Leverage Spanish-speaking skills to translate for customers requiring special assistance. • Commit to providing excellent customer service and assistance.• Resolve issues and answer questions about policies or products. • Conduct proactive research and serve as an information resource to customers with information regarding proposed company changes and new store information. • Keep abreast of current events such as product recalls, store openings/closing, or crisis situations to properly handle operations and customer inquiries. Show less

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  Anthology Inc

  Jul 2023 - Dec 2023

  TECHNICAL SUPPORT AND CUSTOMER CARE ADVISOR

  • Provided technical support at level one, Troubleshooting hardware and software issues.• Providing remote assistance using LogMeIn to resolve computer software issues. • Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment.• Provided technical and customer assistance via chat and calls at a high level of expertise.• Provided high-level customer service assistance to ensure customer satisfaction and issue resolution.• Extensive documentation of issue resolution and steps to be taken into a web-based ticketing system.• Managing and resolving identified client issues for assigned customer accounts. Show less