Migel Wendy

Experience

• 

  Nairobi art centre

  May 2006 - Dec 2008

  Receptionist

  Serving customers by greeting, welcoming, directing and announcing them appropriately.Answering, screening and forwarding any incoming phone calls while proving information when needed.Receiving and sorting daily mail/deliveries/Courior'sDirects visitors by maintaining art centre customers and tenants directories; instructions to instructions.Update appointment calendars and schedule meetings/appointments.Perform other clerical duties such as filing, photocopying, petty cash management. Show less

• 

  The Nairobi Art Centre

  Jan 2009 - Aug 2015

  Responsible for the day to day administration of the Centre.Supervising the work of office juniors and assigning work to them.Organize, oversee and supervise all aspects of booking events for the Art Centre (ie birthday parties/garden hire etc). Includes initial quote, deposits, payment, contract, follow up, decorations, cleanliness of bathrooms etc. Daily operation (receiving cash and paying expenses and casual staff) and control of Petty Cash ensure banking the surplus and report given to finance administrator fully complete.Contributes to the Centre Goal of 20% increase in profitability.Assists with property management in the absence of property/finance manager.Informs property manager in a timely manner and ensures they are notified of any deficiencies.Adheres to processes and procedures implemented and documented by management.Responsible for promotional materials and advertising for Centre Art Classes.Assist in decisions which protect the profitability of the Centre.Contributes to overall sales targets of the centre.Update website and manage email accounts.Responsible of recruiting and training of new staffs.Responsible for maintaining the data base of customer emails and contacts Show less Responsible for all aspects of registrations, sign ups and class bookings.Ensures internet is up and running efficiently and consistently throughout the centre and workshop. Also ensures proper use and regular change of password to avoid misuse.Responsible for communication from Admin to Art Department and for keeping Senior management up to date on all issuesEnsures any absences and lunches at reception are covered by appropriate staffTime sheet book maintained and kept up to date Centralized Pending Quotes book accurate and up to date Programs and Events book up to date Responsible for responding to inquiries and to management in a timely mannerRecognize and implement up sell opportunities with customersAddress customer concerns in a timely manner and to the client’s satisfaction.Responsible for assisting with enrollment of kids and adults in classesResponsible for completing sales activities which contribute to the enrollment of classesResponsible for the marking activities of the centre including but not limited to facebook, photos, data base, brochures, posters etc. Show less

  • Administration/ Centre Manager

    Feb 2011 - Aug 2015

  • Registration Manager

    Jan 2009 - Dec 2011
• 

  The Nairobi art Centre

  Mar 2016 - now

  Operations Manager

  • Responsible for the day to day operations and administration of the Centre• Storage room management and control ensuring storage is kept locked and tidy at all times• Maintains supplies inventory by checking to determine inventory level; anticipating needed supplies; placing and expediting orders of supplies; verifying receipt of supplies• Ensures internet is up and running efficiently and consistently throughout the centre and workshop• Assist in preparation of art activities and programs as required such as photocopying, researching and purchasing• Organize and oversee and supervise all aspects of booking events for the Art Centre. Includes initial quote, deposits, payment, contract, follow up.• Fully versed and aware off all responsibilities pertaining to reception and administration duties at the centre.• Maintain/run annual marketing strategy and advertising plan for the centre: including marketing activities and social media including website, brochures etc.• Keeps up to date with developments and issues pertaining to his/her department• Open, frequent and ongoing communication with management on issues that pertain to but not limited to the centre, customer issues, operations and administrational issues• Assists with keeping costs down and reviews more cost effective methods when necessary• Adheres to processes and procedures implemented and documented by management• Other duties as assign Show less