Benjamin Elias Bye

Experience

• 

  Kvadraturen Skolesenter

  Aug 2012 - Feb 2015

  Computer Electronics Technician Apprentice

  - Customer Support across several platforms: face-to-face, phone calls, email and incident management system.- Stationary and laptop set up, configuration and repairs: Dell, HP and Lenovo.- Windows computer and system administration and maintenance.- Active Directory w/ Group Policy Management.- Working with AV-equipment (projectors, speakers): Mounting, configuration, troubleshooting. - Networking set up, configuration and maintenance; switches, wireless access points, servers.- Creating and maintaining cabling (AV, networking) solutions on all our sites: Drilling, using cable channels, testing, isolating + troubleshooting.- Door entry system configuration and maintenance: hardware and software. Isolating nodes, changing fuses, measuring voltages when testing.- Assembly and modification of cupboards for AV-systems. Show less

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  SUPERCLEAN SERVICES WOTHORPE LIMITED

  Aug 2015 - Nov 2015

  Cleaning Operative

  - Cleaning and maintaining office spaces, desks, boardrooms, kitchens and bathrooms.- Working with independent responsibility and ensuring all daily, weekly and monthly tasks were done professionally and efficiently.

• 

  Cestria Community Housing

  Dec 2015 - Apr 2017

  ICT Apprentice

  - Working in the ICT Technical Services team providing mainly first- and second-line support for staff across the Isos Group.- With my role completed a level 3 IT BTEC and NVQ course at New College Durham.- Resolving incidents raised by internal staff via face-to-face, phones, emails or on our SharePoint Service Desk solution.- Attending classes at New College Durham once a week and completing assignments within tight deadlines while fulfilling my normal responsibilities.

• 

  Karbon Homes

  Apr 2017 - Sept 2023

  - Working in the ICT Service Delivery Team providing mainly 1st- and 2nd-line IT support across Karbon Homes through multiple channels: Phone calls, emails, face-to-face, Microsoft Teams, remote solutions and through the Richmond Service Desk environment.- Setting up, maintaining and troubleshooting on-site and corporate equipment including multi-function printers, barcode printers, AV-systems, stationary PCs, laptops, mobile phones and door entry system.- Creating, maintaining and sharing documentation and instructional guides stored in our Service Catalogue based on ITIL working methods.- Delivering off-site support and working flexible hours when required- Additionally completed a Foundation Degree in Computing with Networking course at New College Durham. Show less

  • Infrastructure and Senior Operations Specialist

    May 2022 - Sept 2023

  • ICT Technical Analyst

    Aug 2021 - May 2022

  • ICT Business Support Specialist

    Sept 2018 - Aug 2021

  • ICT Apprentice

    Apr 2017 - Sept 2018
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  Davidhorn

  Sept 2023 - now

  DevOps Engineer