Islam Thabet

Experience

• 

  Raya Holding for Financial Investments

  Sept 2004 - Nov 2009

  Mobile Maintennce team leader

  - Perform technical development for the team, Monitoring, reviewing the execution of repair procedure and taking corrective / preventive actions. - Reporting work progress on his assigned objectives"swap warranty, beyond economical repair, return rate percentages and delay”. - Make sure that all team members are applying NOKIA repair procedure and the quality standards.- Plan the capacity of work per model & engineer. Solving customer technical issues. Prepare reports by collecting, analyzing, calculating, compiling and summarizing team accuracy. عرض أقل

• 

  Alcatel-Lucent

  Dec 2009 - Jan 2016

  - Supporting Presales team during the offer preparation phase to define the technical solution.- Conducting NPI activity either on site or remotely supporting the Customer POCs with high quality. - Network design architecture and documentation (HLD/LLD) including end-to-end integration in the network.- Integration of the new hardware in the customer original network with all its different scenarios.Product & technology experience: - xDSL technology : with all it’s different flavors on old and new ALU platforms (ASAM,7302 ISAM).- SHDSL & VDSL (7302 ISAM, 7302 High-Cap ISAM)- GPON Technology with different types on ONTs from residential to outdoor ,business ONTs and MDUs (7302 ISAM,7330 ISAM,7360 FX ISAM, old 7342 FTTU)- Point-to-point technology.- SAR-M (as DSL modem and GPON ONTs)- Management Systems (5520 AMS, 5523 AWS). عرض أقل - Working with all MEA customers (UAE, Lebanon, Syria, Iran, Qatar)- Support several PJM during the realization of contract of which they are in charge.- Introducing all customer orders type on the corresponding ERP (Blue Planet)-(SAP)- Follow up and secure launching, Packing and shipment.- Follow up the delivery plan with several supply chain teams ( China, Italy, Belgium,USA, Canada) and ensure the availability of equipment in line with the dates in ERP(Blue planet) and allocation decisions. عرض أقل

  • Fixed Networks NPI & Technical Support

    Jun 2014 - Jan 2016

  • Fixed Networks Integration Engineer

    Jan 2012 - Jun 2014

  • Order Manager

    Jun 2010 - Dec 2011

  • Order Planning

    Dec 2009 - May 2010
• 

  Nokia

  Jan 2016 - now

  •Acts as a professional advisor and mentor for workteam / taskforces.• Can make suggestions or raise concerns.• Has business knowledge and uses understanding of how relevant areas integrate to achieve objectives.• Is responsible along with / Coordinates with Care Program Management (CaPM) for customer satisfaction.• Keeps himself aware of network health from SWS perspective.• Keeps himself aware of tendering negotiations (SWS scope) for his customer.• Keeps himself technically abreast with NPI and rollout activities of his customer.• Maintains information about customer network in relevant databases.• Makes timely recommendations to customer.• Provides analysis of product release notes and alerts to the customer.• Provides customer-facing communication regarding operational, technical and quality issues.• Provides technical guidance for upgrades / retrofits, if within the scope of SWS.• Represents the Technical Support Service in front of customer, managing difficult situations and conflict resolutions.• Shares initial ideas for professional direction of own organisational unit.• Shares sales opportunities with Care Program Management (CaPM) or Sales.• Supports Care Program Management (CaPM) from a technical stand point.• Supports Emergency Management (EM) team in technical aspects of outage management.• Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.• Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues contributing to improve products or services. عرض أقل - Supporting Presales team during offer preparation phase to define the technical solution and deliver the workload estimations and prices based on practical experience.- Defining POCs test list for new opportunities.- Conducting NPI activities, such as Demo’s, Trials, Proof of Concept either on site or remotely supporting the Customer POCs with high quality. - Defining the technical skills needed for different Assignments in the project and assigning resources based on that.- Technology framework in the position scope: Fixed access network portfolio: DSL, VDSL / Vectoring, V-plus, GPON (OLT + ONU/MDU), NGPON2, IP routing protocols, ISAMV-SIP, AMS & its Enhanced Applications- Network design architecture and documentation (HLD/LLD) including end-to-end integration in the network.- Provide support during the LAB test phase and IOT against different vendors.- Provide Customer technical support 24X7 for Nokia ISAM-V & AMS 5520, either remotely or locally based.- A customer interface during the technical meeting/discussion with customer.- Leading integration team responsible for Allocating jobs and workloads to individual staff members based on their ability and skills.- Lead the Voice introduction NPI for TE project.- Capacity to effectively engage customer at technical domain to present a solid and competent output during NPI execution.- Responsible for configuring, troubleshooting, upgrading and migrating Alcatel-Lucent/Nokia access equipment 73XX-ISAM and 5520-AMS.- Working in cooperation with central TSO team to provide L2 support to customer and Front end TSCs (for NPI activities and exceptionally for Maintenance activities after acceptance). عرض أقل

  • CTA Customer Technical Advocate

    Apr 2019 - now

  • Senior NPI Engineering & Egypt MSAN Integration & Maintenance team leader

    Jan 2016 - now