Mohammad Arif

Experience

• 

  Webcraftix

  Nov 2020 - now

  Co-Founder

  • Co-founded an IT solutions company, providing consulting and infrastructure support.• Collaborate with clients to assess technical needs and implement tailored IT solutions.• Focus on system optimization, security, and operational efficiency.

• 

  Main Event

  Apr 2021 - Sept 2021

  Arcade Technician

  - Gained hands-on experience in troubleshooting and decision-making. - Maintained and repaired arcade equipment, ensuring optimal functionality.

• 

  Walmart

  Apr 2022 - now

  IT Technician

  Technical Skills & IT Support•Proficient in ServiceNow ticketing system for tracking and resolving IT issues.•Configured, maintained, and troubleshot Zebra printers (hardware & software).•Provided end-user support for PC setup, software installations, and hardware troubleshooting.•Diagnosed and resolved access point issues across network environments.•Implemented and supported Cognex Scanner systems to ensure accurate data capture and integration.•Administered Active Directory user accounts (creation, modification, termination).Network & Systems Administration•Managed routers, switches, and wireless access points as part of network infrastructure.•Troubleshot and resolved connectivity issues; configured network settings (e.g., VLANs, IPs).•Maintained system security protocols and conducted routine backups and restores.•Controlled user permissions and group policies through Active Directory.Process & Operations Management•Developed SOPs for equipment maintenance and issue escalation procedures.•Managed battery rotation schedules for operational efficiency.•Logged terminations and updated system access accordingly.•Created clear documentation and post-escalation guides for quicker resolution.Customer Service & Access Management•Delivered prompt, effective support to end-users for IT-related issues.•Managed user access across platforms like Active Directory, SAP, and JIRA.•Performed password resets and assisted with account recovery.•Collaborated with third-party vendors to resolve persistent technical problems.Project Leadership•Led the successful implementation of the Battery Maintenance Asset Tracking (BMAT) system.•Oversaw a Zebra printer rollout project, enhancing workflow efficiency.•Coordinated the induction and tracking of new Zebra devices into inventory systems. Show less