Zahid Imran

Experience

• 

  SBS / Credit & Commerc

  Sept 1995 - Aug 2000

  Desktop Support IT

  • Desktop support to Users• EOD Report printing• Coordination with data center team for successful daily batch processing.• Active member of Systematic Project (Key project to move all System from batch processing to online system) in Faisalabad branch.

• 

  Citibank Pakistan

  Sept 2000 - Sept 2011

  Manager IT

  Role enhancement and taken over unit head role• On site server administration and support, Signature server support, Gateway servers support.• Operational support for Management of Technology Infrastructure operations in Faisalabad.• Management of the new call center setup and new branch in Multan.• Improvise and support desktop & voice infrastructure at site.• Ensure compliance and controls as per the corporate policies are adhered in daily Technology Infrastructure operations activities. • Give technical support on ATM network in FSD City.• People management and administration.• Project management. Coordinate with Project Managers in the testing and implementation of new projects.• Provide VTM (Vulnerable Threat Management) support in the country. Overall country coordinator to implement security patches on all country desktops and servers.• Vendor Management dealing for the provision of new equipment, maintenance and up-gradation of the Pcs / network equipments, and information gathering / brain storming for the solution of different problems.• Coordinate for site COB activity and disaster recovery of site. • Ensure 100% availability of Consumer Branch server/backup server and minimize tellers down time to serve walk in customers.• Country ISA (Information security administrator) for Wintel, Oracle and SQL Show less

• 

  Citibank Pakistan

  Nov 2011 - Jan 2024

  • Maintained focus on achieving bottom line results and implementing advanced technology, business solutions, automations, upgraded and replaced obsolete technologies, regulatory achievements, cost savings, system improvements, centralizations, live premises relocations, disaster recovery planning to meet business need.• Operated as normal with full systems availability in a control environment through continued updated process flows and process controls manuals. Management also includes Technology data centers, assets controls, contingency, records & incident management, tech budgeting, tech financials and tech compliance.• Provided innovative expertise, consulting, design, implementation, and leadership in the realization of the benefits of IT technologies. Preserved assets by executing disaster recovery and back-up procedures and information security and control structures.• Focused on business process & work flow definition, customization, testing & post implementation support, defining functional business requirements for application, interfaces, data conversion and enhancement and documenting deliverables.• Prepared & implemented test plans, generated test data for system integration testing and rendered post implementation support.• People management includes vendors; team and client at its best along satisfactory audits are keys of this successful journey.• Manage and maintain best level of ethics, work life balance, voice of employee. Show less • Headed the responsibility for latest technology execution, installation, support, training, administration, and management authority at all areas of Technology include data center, data, voice, network, applications, hardware, tech compliance, tech finance, vendor management, tech procurement, Users contingency planning, Data centers Disaster recovery planning and execution in real mode also hire and train technical team.Supervised Network & System Infrastructure and managed firewall and virtual machine servers.• Observed all change management functions and ensured compliance to business requirements.• Evaluated all plans and performed tests on disaster recovery process. • Lead Technology Teams for smooth divesture of Consumer bank to Habib Bank.• Supervised Infrastructure team Desktop, voice & Network for EOL/EOVs communication equipment refresh, branches and datacenter relocations. Show less

  • AVP/Technology Infrastructure Head

    Apr 2017 - Jan 2024

  • Country Technology Ops Manager, Pakistan

    May 2013 - Mar 2017

  • Regional Manager IT

    Nov 2011 - May 2013
• 

  Citibank Pakistan

  Jan 2024 - now

  Vice President / Technology Infrastructure Head