Julia Mareko, MBA

Experience

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  Brigham Young University - Hawaii

  Sept 1995 - May 1999

  Managing a team of 4 to address college campus user tickets 500+ on average per month regarding hardware, software and networking. Troubleshooting & configuring PCs, assisting people on proper mechanical use to telephone systems, peripheral devices, wireless networks, & desktop infrastructure across the BYU-Hawaii campus.

  • Desktop Support Team Lead

    Dec 1997 - May 1999

  • Help Desk Specialist

    Jun 1997 - Nov 1997

  • Resident Advisor

    Jan 1996 - May 1997

  • Food Service Worker

    Sept 1995 - Dec 1995
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  Polynesian Cultural Center

  May 1996 - Dec 1997

  • Canoe Show Dancer

    May 1997 - Dec 1997

  • Sales Associate

    May 1996 - Dec 1997
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  Sprint

  Jun 2000 - Mar 2001

  Customer Service Representative

  Liaison to product / service information whilst managing large amounts of incoming & outgoing calls from customers. Assess / resolve mobile issues & customer needs to achieve satisfaction.

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  Goodrich

  Mar 2001 - Apr 2010

  • Involved in all phases of the project lifecycle (from concept and requirements through launch and support) for cutting-edge, SAP, within an agile development environment. Contributed to successful closure of both projects, with applications released on time and under budget.• Assisted PM in maintaining project schedules, work breakdown structures (WBS), issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all team members.• Designed tools, reports, charts and graphs for senior management to provide ongoing, at-a-glance summaries of project status and application prototype performance.• Collaborated effectively with project, product and program managers to ensure project deliverables remained on track and aligned with business goals and expectations.• Analyzed product portfolio data to identify areas for improvement Show less

  • IT CAD Coordinator

    Apr 2009 - Apr 2010

  • Desktop Services

    Mar 2002 - Mar 2009

  • SAP / ERP Project Manager Assistant

    Mar 2001 - Mar 2002
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  UTC Aerospace Systems

  Mar 2010 - Mar 2013

  SAP Business Advisor / Material Master Trainer

  Responsible for providing business operations support within the Aerostructures - Business unit organization on all SAP (ERP-based solution) Material Master used for live UTAS Production activities across the division's networks.Material Master Subject-Matter Expert and SAP Trainer across the division for a 2-years cycle. • Maintained functional knowledge of one or more SAP modules to enable the effective delivery of training and user assistance for those modules and a customer-service centric ethic.• Participated in the implementation, testing, rollout and training for new & enhanced functionality within the SAP software to gather business requirements necessary for configuration and testing the SAP system efficiently.• Analyzed business requirements and developed detailed functional specifications intended for the use of the business and reviews the functional specifications with the users to ensure correctness and consistency.• Developed training materials and quick reference guides while supporting SAP user community in real-time with desktop remote tools, SAP one-on-one training to both departmental and central administration users which improved SAP accuracy and consistency by 50% within an aggressive 14-month schedule. Show less

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  Equator Bar & Restaurant

  Dec 2013 - Aug 2014

  Mixologist

  Providing a "guest service experience" to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations.• Prepare alcohol or non-alcohol beverages• Interact with customers, take orders and serve snacks and drinks• Assess customers’ needs and preferences and make recommendations• Check customers’ identification and confirm it meets legal drinking age• Restock and replenish bar inventory and supplies• Comply with all food and beverage regulations Show less

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  The Jewel Suite, Featuring Palate

  Jan 2014 - Oct 2021

  Founder & Chief Connoisseur

  The Palate Experiment: Passionate Taste for the buds offers a combined unique twist of South Pacific-exotic spices & blends on conscious bite-size good eats and drinks for the ultimate dining experience.

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  Bluesky Communications American Samoa

  Jan 2014 - Sept 2020

  Providing strategic planning and managing various products and communication event projects while working closely with senior maangement to interpret findings. Whilst gathering information and insights regarding customers, markets, competitors, and campaign effectiveness, to measure performance and support business decisions. + Analyze marketing metrics to identify cause-effect relationships between marketing actions and financial outcomes to increase profitability+ Monitor and track daily and monthly marketing metrics, competitive advertisements, PR, and website messaging Show less Responsible for coordinating the overall planning and managing the project life-cycle of Strategic and Continuous Improvement projects across the Blue Sky Communications in American Samoa. • Collaborate with cross-functional teams to develop project scope of work documents and project plans. • Utilize project management skills to manage project stakeholders' responsibilities, identify resource requirements, meet training needs, define project deliverables, provide report-out strategies and insure quality of duration of time-sensitive projects. • Identify a Lean Methodology technical approach to be used on a given project and manages the system development process. • Co-authors technical writing opportunities to better comprehend on how we integrate core systems for a customer-focus solution and therein provides a knowledge-base informational output to satsify all project life cycle requirements. • Ensures effective communications and relationships between customers and project team members are maintained. Show less

  • Product Development & Content Programming Specialist

    Feb 2018 - Sept 2020

  • Marketing Analyst

    Feb 2017 - Feb 2018

  • Project Management Coordinator

    Jan 2014 - Jan 2017
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  Color Street

  Oct 2018 - Oct 2020

  Independent Stylist

  With Color Street, you can have brilliant salon manicure quality nails in a few minutes! Exclusive nail art designs, glitters, solids, even French manicure styles . We have the most brilliant nail collection for whatever MOOD or special occasion. That's COLOR STREET!

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  Virgo Holistic Apothecary

  Dec 2018 - Oct 2020

  Founder & Chief Operating Specialist

  Virgo Holistic Apocatherapy mission is a primary hub for information, education, and therapeutic applications of natural and non invasive practices in Tutuila and Manu'a Islands .

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  Cafe Felila

  Mar 2023 - Feb 2024

  FOH Manager

  Content CreationSocial Media Inventory ManagementFront of House RelationsFood SafetyCash Management