Jacque "Jake" Senecal

Experience

• 

  Albank, FSB

  Feb 1997 - Jul 1999

  Senior Sales Supervisor

  • Supervision of eight sales tellers, motivated staff to meet sales goals, problem solving conflict with staff members through facts, compromise and positive reinforcement• Assisted with training personnel• Performed large cash transactions, opening accounts, dispersing loans, replenishing ATM, and vault control

• 

  Kaiser Permanente

  Jul 1999 - Dec 1999

  Customer Service Representative

  • Explained and clarified difficult claim issues to members and providers• Quoted healthcare benefits for large ASO key account• Processed requests for materials

• 

  MVP Health Care

  Dec 1999 - now

  Develop and maintain strong collaborative relationships with internal customers, employer groups, and brokers/consultantsManage new product implementation for large key, small and Labor accountsPoint of contact for Brokers/Agents, educate employer groups regarding coverage options for their employeesResolve multifaceted issues related to various Account Management projectsDetailed knowledge of health insurance industry and products, including Health Exchange optionsOrganize and facilitate open enrollment meetingsOrganize and facilitate requests for proposal responsesRequest rates, group renewal, and make changes to existing benefit plans upon requestCoordinate monthly, quarterly and ad-hoc reporting regularly relating to business functionsAssist in training, planning, & assist the Account Coordinators in a manner which supports our corporate strategic business goals.Work closely with Account Coordinator to ensure proper setup during a new sale and/or renewal.Help in the assignment of daily, weekly and monthly tasks that each Account Coordinator must complete in order to ensure department standards are being met. Takes the necessary time to accompany each representative to review and develop the tools and skill set necessary to be a successful Account Coordinator. Show less

  • Leader, Product & Benefit Configuration

    Jul 2023 - now

  • ASO Operations & Product Specialist

    May 2019 - Jul 2023

  • Senior Account Coordinator

    Oct 2006 - May 2019

  • Clinical Outreach Specialist

    Sept 2004 - Oct 2006

  • ASO Member Service Leader

    Dec 1999 - Sept 2004