Larry Williams

Experience

• 

  College of Southern Maryland

  Aug 2016 - Jan 2018

  Circulation Help Desk

  Worked closely with students, faculty, and employees within the campus Library facility which provided for IT accessibility for students and staff. With several computer stations available within the Department for student and staff use, assisted with access of institutional applications. Commercial programs, and internet navigation.Trained a wide variety of users with varying degrees of technical capabilities in such programs as Gmail, Outlook, PowerPoint, and Word as well as assisted in troubleshooting and instructing users in android operations and applications.Trained new hires within the IT Department on policies and procedures.Ensured printers were network ready and operational providing routine maintenance and troubleshooting of technical errors.Worked with customers via telephone to remotely resolve typical user related issues.Be able to retrieve international library loans and process client at the librarian desk. Show less

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  Giant Food

  Feb 2018 - Jul 2018

  Cashier Customer Service

  Operate the cashier, provide friendly service to customers, supervise newer cashiers, and maintain return items.

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  Liberty University

  Sept 2018 - Sept 2019

  Information Technology Help Desk

  Assisted the IT Department in providing Help Desk services to a campus of 15,000+ students and over 2,700 faculty troubleshooting software and hardware issues including network accessibility and system conflicts. Analyzed user issues to determine the most efficient method to resolve said issues. Maintained peripheral equipment operations within the IT Department including, but not limited to, re-initialization of printers onto department and campus networks. This was an unpaid position involving flexibility in work hours as well as extensive customer service based on diversity of users served.Worked with students to resolve access and log-in discrepancies with the institution’s web services including reset of accounts security protocols.Assisted faculty with access to specific workgroups as well as controlled access applications providing authorization and user instructions.Instructed students in the use of Microsoft Office Suite 360 and Adobe Muse program Show less

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  IC-CAP, LLC

  Jul 2019 - Oct 2019

  Junior Programmer

  Supported this organization in its fulfillment of government and private technical contracts including the update of website design and capabilities based on customers’ increased or expanded website capabilities and new initiatives. Managed productivity hours for each project received and completed within specific parameters and deadlines.Utilized Angular.io, a TypeScript-based open-source web application framework, to create code for new website capabilities including integration of client forms for user interface. Applied knowledge and technical skills in java Script to perform software edits based on client parameters.Attended Contract Meetings with clientele, both virtually and in-person, to discuss assignments, schedules, budget impacts, and internal corporate initiatives. Show less

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  The Home Depot

  Aug 2020 - Jun 2021

  Cashier

  Operate Cash Register and sanitize cash register stationRestock and reorganize the items on the shelvesProvide friendly customer service over the telephoneAssist customers with their search for a specific itemBe able to operate First Phone DevicesAble to use the POS (Point-of-Sale) systemRegulate returns productsAble to lift up to 70lb for customers to their vehicle.

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  Grace Christian Academy of Maryland

  Jun 2021 - Jun 2022

  Information Technology Coach

  •Construct a learning path for students journey to the Information Technology world•discuss real life world situation of technology relating to biblical issues•Guide students in mastery over Microsoft 365 Suite•Troubleshoot faculty staff, students, and parents with their Renweb portals

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  Giant Food

  Dec 2021 - Mar 2023

  Clerk

  -Operate cash register and sanitize cash register station-Restock and reorganize the items on the shelves-Able to lift 30lb-80lb-Provide friendly customer service over the telephone-Assist customers with their search for a specific item-Promote event items on the sampler station-Troubleshoot and resolve self-checkout station

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  Staples

  Mar 2023 - Jun 2023

  Technology Sales Associate

  Repair technology with ease and as well transfer data onto devices.

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  Favor TechConsulting, LLC (FTC)

  Jun 2023 - now

  Junior Information Technology Help Desk Technician