Abdulrasheed Oluwaseyi

Experience

• 

  Africa Independent Television

  Nov 2014 - Feb 2015

  Student Intern
• 

  Airtel Nigeria

  Feb 2016 - Nov 2017

  Customer Service Representative
• 

  Bukola Oriola Productions

  Aug 2019 - Jul 2020

  Social Media Manager
• 

  Openemployment.ng

  Jan 2020 - Dec 2020

  Human Resources Intern
• 

  UBA Group

  Dec 2020 - Nov 2023

  Managing day-to-day line activities, prioritizing and makingrisk/impact assessments within existing processes and procedurestoward achieving SLAsMaintaining training and development plans for all team members.Keeping up to date with industry changes affecting the business andrelaying this knowledge back to the team.Devising employee learning plansProducing training materials, and creating SOPs in line with thecompany’s process flowManaging employee performance, including conducting performanceevaluations and providing feedback to employeesOn boarding of new recruits and developing effective induction programme for new staffMonitor and review the progress of trainees and staff through appraisals and quality assurance and quality assurance scores in line with the bank's KPIs.Promoting a work culture of continuing prefessional development (CPD) Show less Managed employee performance, providing ongoing feedback to train, cross-train and develop team membersEnsures mutual relationship to foster teamwork and productivity within the teamMonitored and analyzed outcomes of customer satisfaction surveysTrain customer support agents during the onboarding processRespond to board of directors and HNI customers’ and resolve escalated complaints via Inbound, Email and Live chat.Provide information on the company’s products or services to customers either via Inbound, Email and Live chat. Show less

  • Team Lead Learning and Development

    Oct 2022 - Nov 2023

  • Team Lead Customer Exprience Expert

    Sept 2021 - Oct 2022

  • Customer Experience Expert

    Dec 2020 - Aug 2021
• 

  Emo Media NG

  May 2023 - now

  Client Service Executive

  Build and maintain strong, long-lasting client relationships and partnerships.Implementing business plans and developing clients' sales strategies.Generated digital sales for Mobile screen ads.Managed client projects and designed strategies to convert potential leads to real-life consumers.Developed innovative growth strategies.Monitor market trends, and research consumer markets, and competitors’ activities.