Astrid Chang

Experience

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  H-Resort

  Sept 2011 - Mar 2014

  • Front Office Team Lead

    Jun 2013 - Mar 2014

  • Front Office Receptionist

    Sept 2011 - Jun 2013
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  The Fullerton Hotels & Resorts

  Apr 2014 - Jul 2020

  Fullerton Bay Hotel (remaining Tripadvisor Top 3 Hotel SG.)La Brasserie - Responsible to all dining area reservation enquiries, handling exclusive events under 120pax across hotel restaurants, and sales of Fullerton Hotels and Resorts Membership. Work closely with Restaurant Manager to make sure daily/monthly budget is meet. Communicate directly with Assistant Director of F&B as well as Executive Chef for promotional menus, exclusive évent menus. Discuss and plan event logistics with Banquet team, VIPs’ bookings with department heads (Sales & Marketing, Events). Drive Trip Advisor feedback, ensure team members are aware of guests dining preference, guide and train team members provide service by the norm of Forbes 5-star standards. Responsible to hotel retail shop, ensure deli are fresh prepared and miscellaneous are sufficient. Create a delightful and memorable dining experience to all dining guests. Show less

  • Assistant Guest Relations Manager

    May 2018 - Jul 2020

  • Guest Relations Executive

    Jul 2014 - May 2018

  • Guest Relations Executive

    Apr 2014 - Jul 2014
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  InterContinental Kaohsiung

  Aug 2021 - May 2022

  A pre-opening team member of Intercontinental Kaohsiung (253 rooms and 4 restaurants.). Responsible in multiple area, including All-day dining restaurant, In Room Dining and Bakery.-Provide directions according to Hotel’s expectation to team member, ensure each guests experience is of the highest quality.-Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability. -Plan and oversee scheduling.-Observe and ensure team members’ performance as their assigned duties in accordance with the laid down rules.-Facilitates management of HR administration, such as team member motivation, development and retain.-Departmental trainer, provide required training to other members, both new recruits and existing staff. Show less

  • Senior Food and Beverage Supervisor

    Jan 2022 - May 2022

  • Food And Beverage Supervisor

    Aug 2021 - Jan 2022
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  Inline Apps

  Dec 2022 - Feb 2024

  Senior Customer Support Representative
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  InterContinental Kaohsiung

  Feb 2024 - now

  Food and Beverage Assistant Manager