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Keerthikumar Sangeetham

Cloud Support Associate

485 followers

Dallas, Texas, United States

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Timeline
About me
Transitioning US Army Veteran | Infrastructure/Systems Engineer
Education
- University of Houston
  -
  Master of Science Engineering Technology-Network Communications
  Activities and Societies: -Elected as the Graduate At-large senator in Student Government Association at the University of Houston. -Member of AITP: Participated in Association of IT Professional (AITP) Region 3 Conference held in University of Houston on October 2010 Masters Coursework:-Project Management-Information Systems Security-Secure Enterprise Systems-Principles of Internetworking-Fundamentals of Software Engineering-Network Management-Network Routing Protocols and Algorithms
Experience
- Amazon Web Services (AWS)
  Sept 2019 - now
  Cloud Support Associate
  - Listen to AWS client’s needs/infrastructure issues over calls, chats and emails and use advanced troubleshooting tools/techniques to provide customized solutions resolving customer issues.- Provide support and root cause analysis of customer’s issues related to services such as AWS VPN, VPC, TGW, Route 53 and ELB.
Licenses & Certifications
- Microsoft Technology Associate: Security Fundamentals
  Microsoft
- Cisco Certified Network Associate
  CISCO
  May 2011

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