Don Skaja

Experience

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  Sprint

  Jan 1996 - Jan 2003

  Project Manager

  I worked as an IT Project Manager on a variety of applications involving financial applications, Web applications, call routing software, Nortel and Edify Interactive Voice Response Unit (IVRU) systems, predictive dialer applications, and logistics software.• Managed software releases for the SprintPCS.com applications. Managed issues and mitigated risk. Coordinated test resources for system, integration, and load testing. Ensured schedules are met and change control processes are followed. Acted as point of contact for Enterprise Release Manager. Controled project scope. Also managed development projects for SpintPCS.com involving enhancements to the existing WebLogic, Java, and C++ applications.• Lead numerous development projects for the Customer Support and Supply Chain Management areas, involving development on Interactive Voice Response Unit (IVRU) supporting major business initiatives, call routing applications for Customer Support call centers, as well as projects involving enhancements to the vendor-supported logistics management software and the SprintPCS.com website. Show less

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  CSC

  Jan 2005 - Aug 2005

  Program Manager

  Program manager overseeing upgrade of call center, call routing, and IVR systems for Sears. Responsible for managing 4 virtual teams in a series of projects involving installing switches, routers, and servers in support of call routing and IVRU functions at two CSC datacenters and 30 Sears call centers.

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  USMC DFAS

  Aug 2005 - Jun 2006

  Program Manager

  Contractor performing process improvement for Defense Finance and Accounting center for the U.S. Marine Corps supporting all personnel and accounting systems. Responsibilities included:Coordinating the efficient implementation of monthly software releases involving changes to a variety of different applications on multiple platforms. Responsibilities included tracking release content, planning for integration testing and customer acceptance testing, managing project plans and risk logs, reporting status of the release to upper management. Assisting in the design and implementation of improved policies and procedures in support of the division goal of CMMI Level 3 certification. Show less

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  HP Enterprise Services

  Jun 2006 - Dec 2012

  Program Manager

  6/2011 to 12/2012 - Program Management Office at the County of San Diego Account for HP.Part of a team implementing a new PMO for the County of San Diego, California. Involved in process improvment, implementing HP standard methodology, installing HP Project and Portfolio Management Center (PPMC) software.-------------------------------------------------------------------------------------6/2006 to 6/2011 - Enterprise Program Management Office at the Black & Veatch account for HP. Responsible for financial reporting, status reporting, invoicing, metrics, process improvement, project methodology rigor, staff planning, EVA tracking, demand managerment, resource management, MSPS and MS Project SME, and almost anything else that comes along. Show less

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  Federal Reserve Bank of Kansas City

  Dec 2012 - now

  Senior Project Manager

  Senior Project Manager in the CAS USO Business Support Department responsible for release management, project management, and process improvement.